Good

Misled us by saying we didn't have third-party roadside assistance insurance, and asked us to purchase additional coverage.

We booked a Dodge-type vehicle but got a Hyundai MPV instead. The car was equally spacious, accommodating 4 people and 5 suitcases. When we found out the trunk couldn't fit all the luggage, we folded down the third row, which created plenty of space. During the trip, there was a small incident where we missed booking an extra room for one night. We realized the trunk area was large enough for one person to sleep. Listening to the rain and train at night, I had a particularly good sleep. The car was new, only driven for 4000 miles, just past the break-in period, with strong power. No issues arose during the trip.

Only 1 driver allowed. I had called to confirm we could have 2 drivers. One tire was really low on air. Thrifty would not fill up. Previous renters trash was still in car

I have been charged twice with no explanation why or contact from thrifty. The agreement on pick up and return after the car was checked said $52. We got charged that. Then several days later they have made a further $62 charge which was not agreed and I have not been invoiced for. Not happy in the slightest.

Had present experience from pu to drop off. Would have liked Thrifty to be located at the airport rather then off premise.