Me cobraron muchos cargos extras cuando me entregaron el coche. La verdad solamente porque ya era tarde y no quería perder más tiempo. Pero si no la verdad NO LO HUBIERA RENTADO.

Purchased insurance, but they still tried to upsell.

On November 6th, Beijing time, I went to the rental company's Cucamonga store at Los Angeles Airport to exchange cars. At the time, I couldn't exchange the car because I didn't bring my driver's license notarization. They had to close the order. The store manager clearly informed me that the remaining unused rental time would be refunded to the dealer, and asked me to wait. The rental company told me that the amount would be refunded within 7 business days after the end of the original order time, which is noon on the 17th (U.S. time). Just now, the rental company informed me that the unused amount would not be refunded. I hope you can listen to the call recording between the rental company and you on Beijing time, November 6th! They clearly informed me that the order could be closed and the money would be refunded!

Good service

They are all scammers. After I paid through Zhuanzhuan Car, I was supposed to be able to pick up the car directly. When I arrived at the store, a black man gave me a paper and charged a $350 deposit. I wondered why I needed a deposit when I had already paid through Alipay. When returning the car, they deducted another hundred dollars, claiming there were extra charges on the paper for some medical expenses. Isn't that nonsense? I had already bought insurance from Zhuanzhuan Car. There were so many abbreviations; only God knows what they mean. They asked me to sign without any explanation. They are all scammers! Zhuanzhuan Car charged me 2381 RMB, and the car rental company charged me over 1000 RMB. I ended up spending over 3000 RMB to rent a compact Ford for ten days. If this isn't fraud, what is?