Terrible car rental company, I've never seen a Europecar branch this run-down... The staff were irresponsible during pickup and tried to overcharge us during drop-off, making us wait for over half an hour... Absolutely horrible!!!
I am really very satisfied. The communication was smooth and they were very friendly. They even used WhatsApp to tell me how to get in touch if I needed anything after picking up the car. The car was very new, with only 3000 kilometers on it, and very fuel-efficient. It was easy to drive, making my travel experience excellent.
I am extremely satisfied. Communication was smooth and they were very friendly. After picking up the car, they even used WhatsApp to inform me how to reach them if needed. The car was new, fuel-efficient, with only 3000 km on it. It was very easy to drive and greatly enhanced my travel experience.
it was hard to find the vehicle and the place where it is. the deposit has not been returned until now
the car that was given to me is smaller than the one i rented
well after all i can say its above average for the reason being some issues arise during my rental.
issues have been resolve by the management smoothly but i hope this wont happen again in the future
About QEEQ:10.0/10
smooth process and booking, though price difference is quite alot but it helps to ease booking and reservations at ease
The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement
This was our first time renting a car and we were trapped. We didn't know we needed to buy full coverage insurance. We thought the included insurance was enough. In the end, we were charged 2000 for a scratch. They wouldn't even let us fix it ourselves, they just wanted the money.
Our flight was delayed, but there was a guy at the exit waiting for us. When returning the car, I arrived early and had to wait 40 minutes because they weren't open yet, but they still came before my scheduled time. Overall, I was quite satisfied with the service.
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Leo MacPherson
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