The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement

They couldn't find my booking, didn't prepare the car, and had me take a 40-minute ride to pick up the car.

Car did not match the description. Agreed to pick up the car at the airport, but when I got there, there was no car, had to take a twenty-minute ride to the store to get it. The biggest issue was that I rented a Vios but received an old, noisy Kia instead. However, everything went smoothly after renting the car, and returning it was convenient.

No cars were available when I arrived, and the booking was invalid.

First, the address was wrong. When I called, they said many customers had been to the wrong location before, and it happened often. Then they mentioned the car was being delivered from Makati. Once I heard that, I knew it would take at least 3 hours to get the car (having worked in Manila before). I eventually gave up because it was extremely congested. By the time I got the car, all my plans would have to change.