Dislike: I had wait nearly an hour to pick up my call because they were late in cleaning the car. The staff member was really nice, but it would've been nicer if I had been able to pick up my car on time.
Car did not match the description. Agreed to pick up the car at the airport, but when I got there, there was no car, had to take a twenty-minute ride to the store to get it. The biggest issue was that I rented a Vios but received an old, noisy Kia instead. However, everything went smoothly after renting the car, and returning it was convenient.
I am really very satisfied. The communication was smooth and they were very friendly. They even used WhatsApp to tell me how to get in touch if I needed anything after picking up the car. The car was very new, with only 3000 kilometers on it, and very fuel-efficient. It was easy to drive, making my travel experience excellent.
I am extremely satisfied. Communication was smooth and they were very friendly. After picking up the car, they even used WhatsApp to inform me how to reach them if needed. The car was new, fuel-efficient, with only 3000 km on it. It was very easy to drive and greatly enhanced my travel experience.
The car pickup was not at the international airport. The rental company sent someone to pick us up, and we retrieved the car in the city center, which was inconsistent with the location described in the order. This wasted a lot of time.
We've been waiting there to take a car 2 hours. The tire of car got dilated so it took a time to change. Then, the car was so dirty, they gave us a family car. And different car with what we booked
No one picked up upon arrival, and they didn't answer the phone either. I was left waiting by the roadside for an hour. Even worse, when I reached the counter, they said there was no order, which delayed my trip and took a long time!! Poor service!
“Average. I would think twice about hiring a car in Cebu. Not worth the hassle. Just get a grab or a”
About Europcar:6.0/10
After 3 weeks I’m still waiting for the return of my deposit. Also no clear Insteon how to drop off car. EuropCar employee told me to ask where dropp off point was. In the end the person I asked gave me incorrect information.
The company's counter is at the left side of the airport exit, next to the SIM card counter. We were supposed to arrive at 9 AM, but we got there at 8 AM and the staff arrived immediately after we called, without charging us for the early pickup. During the inspection, we didn’t notice that the left side mirror was broken, but after calling the staff, they said it was fine. They charged us an extra 500 PHP for dropping the car off at the hotel, which was done efficiently. Good service, no pushy extra insurance sales.
Our flight was delayed, but there was a guy at the exit waiting for us. When returning the car, I arrived early and had to wait 40 minutes because they weren't open yet, but they still came before my scheduled time. Overall, I was quite satisfied with the service.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
K.Choi
-
-
-
-
View more >Sarah Whyet
-
-
-
-
View more >Baird Andrew
-
-
-
-
View more >G.Tataryan
-
-
-
-
View more >Parker O'Connor
-
-
-
-
View more >Quinn Dickey
-
-
-
-
View more >Harvey Louis
-
-
-
-
View more >Nora Violet
-
-
-
-
View more >Ingram Matthew
-
-
-
-
View more >-
-
-
-
View more >Frances Browning
-
-
-
-
View more >Tina Judd
-
-
-
-
View more >R.PRIESTLEY
-
-
-
-
View more >E.Amar
-
-
-
-
View more >Daniel Alfred
-
-
-
-
View more >Stanford Garcia
-
-
-
-
View more >Paul
-
-
-
-
View more >Dislike: Collection was slow and not prepared
Arno Harriman
-
-
-
-
View more >Alva Dupont
-
-
-
-
View more >Car Rental Brands Ranked AT Mactan Cebu International Airport, CEB
Know More about Mactan Cebu International Airport Car Rental
Pay for Car Rentals with Crypto