ISRAEL CAR RENTAL REVIEWS

I was not sure which company I was supposed to book with because it is not clearly defined in the email. I will NEVER use your service again!

AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.

Substantial added payments required on extra drivers (6$ per day per extra driver) whereas it has become standard to be included. Rental counter staff were not aware we have already purchased insurance. VAT was a substantial amount added on top of the rental amount. In the end we paid over 1000₪ for an initial rental amount of ~550₪.

The car was good but getting it took too long even though there were no other customers.

It's good, the prices are very much worth it. The only things that are annoying is that it constantly pushes you to get the diamond subscription and that the search settings are not very clearly visible.

In contrast to other car rental agencies, AVIS still uses plenty of paper. This spends time at the counter (I waited 40 minutes at the counter, although I was second in the line) and is also less safe. For instance, instead of SMSing the immobilizer's code, they write it on a little piece of paper within the car itself, thus making the car more vulnerable to theft.

We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

N/a

Car was Kia picanto auto small but adequate to cope with 4 adults on a trip of 100mikes

Seems ok but didn’t get upgrade so not sure of the benefit of added payment

Overall ok, but we had two important issues. 1. We reserved a full size miniva, like Kia Carnival and they gave us a Chevrolet Traverse, which is a bit smaller. Space was critical in our decision of where to rent. 2. They said they cannot accept the CC insurance forcing us to pay another $520 to get theirs.

Overall ok also. My issue is that if actually Europcar doesn't accept CC insurance it should be stated clearly a boldly on your website. Its a deal breaker that should not be hidden in the small print. Even the actual price of the car should be publisized differently.

The car had a wheel that was making a lot of noise, I was worried about breakdowns glad I did not have one

Their customer service is very poor and they have charged me VAT on the VAT meaning extra $17 and they refused to even listen to their mistake or trying to resolve it, blaming QEEQ for not giving them the correct information and therefor charging me extra for no reason.

I returned the car but I didn’t have receipt it until 2/3/2024. The procedure is too slow. I took full coverage insurance so I don’t pay anything. Whenever I return car I received the receipt right away but not this time.

Nobody has warned me that rental at budget from the airport is only for tourists. Spent extra hour to take a car from another budget's office. The employee at airport wasn't helpful.

It would have been nice if they had an after hours drop off.

Ok

Everything was OK, very quick car return

Very friendly and helpdull customer support. Well done!

Overall good

I should be notified if my car class changed and the vehicle is not available (I spent 2 hours waiting)

The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected

Update your rental vehicles. Don’t give out worn out damaged vehicles

The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.

car

car pick up a difficult walk to get to and from, sorted out a problem well and efficiently half way through the rental period. mostly polite and helpful