CAR RENTAL REVIEWS ON BUDGET IN TEL AVIV

The staff were indifferent, unwilling to speak much, and had expressionless faces like zombies. They looked like unsatisfied women without any smiles! Very poor service!

Old car with quite a few dents and scrapes but it worked and served its purpose

Easy booking system

It took too long to pick up the car. There were no other customers, and I didn't need to queue. They were just processing my request and made me wait there for a long time.

Substantial added payments required on extra drivers (6$ per day per extra driver) whereas it has become standard to be included. Rental counter staff were not aware we have already purchased insurance. VAT was a substantial amount added on top of the rental amount. In the end we paid over 1000₪ for an initial rental amount of ~550₪.

Easy pick-up and very friendly service

Car was Kia picanto auto small but adequate to cope with 4 adults on a trip of 100mikes

Seems ok but didn’t get upgrade so not sure of the benefit of added payment

You sell us a full insurance and when you ge to budget they tell u its useless for them and take me 1900 US dollar that I disent receive back yet!!!!

Their customer service is very poor and they have charged me VAT on the VAT meaning extra $17 and they refused to even listen to their mistake or trying to resolve it, blaming QEEQ for not giving them the correct information and therefor charging me extra for no reason.

The attitude was good

Nobody has warned me that rental at budget from the airport is only for tourists. Spent extra hour to take a car from another budget's office. The employee at airport wasn't helpful.

Everything was OK, very quick car return

Very friendly and helpdull customer support. Well done!

Overall good

There were a lot of upsells, including insurance and returning the car with an empty tank.

The drop-off location is too far, and the instructions were unclear.

Staff at the Tel Aviv desk were extremely slow and not very helpful. I had to queue for around an hour to be served. Then the man serving me didn't tell me the car required an immobiliser code. So after dragging all my luggage to the car, I found it wouldn't start, so had to go all the way back to the desk to have the immobiliser code explained, then go back to the car again. In total it took about 90 minutes meaning I was driving to my destination in the dark.

Good service, straightforward, not much upselling.

Catastrophique PLUS JAMAIS, ils ont voulu m’obliger a prendre une assurance de 24 dollars par jour, alors que j'avais donné la preuve de mon assurance carte première, ayant refusé leur assurance et après plus d'une heure de discussion, je n'ai pas pu récupérer mon véhicule car je n'ai pas cédé à leur obligation de prendre leur assurance, j'attends maintenant que l'on me rembourse ma location.

No insurance

Low condition car, when I complained one good customer service girl ( Iris) promised to change it. I drove 55km to change, on the way when I called to confirmed 2 customer service guys said “no we don’t have!” In a rude way, let me wait 10 min on the phone twice, promised to call back and never called.

No. Perfect

When we arrived to collect the car the aeroport office was closed. Getting hold of a member of staff proved very difficult. Eventually they sent a van to collect us and take us to their depot. It was a very frustrating experience

Good