“Great service but NOT equivalent car. Also cost too high for the car we were actually given.”
About Adati:10.0/10
HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.
The car seems to have been upgraded; it's much bigger than the one I booked. The car is in great condition, and all important details were explained thoroughly.
“Slow pickup, the car was in good condition, return process was very efficient. Allocate extra time.”
About Choice rent a car:10.0/10
Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.
About QEEQ:9.0/10
Provide more details that there is no counter at the airport. It was not clear enough and had to call and ask.
From picking up the car to returning it, the entire team at the rental company was incredibly helpful, patiently answering all our questions. The service was thoughtful, efficient, and the car was clean and easy to drive. This was my fourth time driving in Tokyo, and this rental experience was full of pleasant surprises. Even my family members traveling with me were extremely impressed! Since my sister was using a wheelchair during this trip, the rental company thoughtfully and proactively provided a disabled parking sticker for our car, which made parking much more convenient and allowed us to get plenty of assistance along the way. Thank you so much for everything!
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