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+56-226665927
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+64-99508740
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5440429357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5440429357
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PROCAR-RENTAL PROCAR-RENTAL Car Rental

PROCAR-RENTAL with QEEQ

PROCAR-RENTAL is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on QEEQ for a PROCAR-RENTAL rental, simplifying the process while maintaining the standards PROCAR-RENTAL is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from PROCAR-RENTAL, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.
With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner PROCAR-RENTAL, QEEQ promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.

QEEQ's guest reviews

6.9

/10

Average
  • Vehicle condition

    2.2
    我是进度条
  • Vehicle cleanliness

    2.7
    我是进度条
  • Spaciousness

    2.9
    我是进度条
  • Counter staff

    2.3
    我是进度条
  • Pick-up location

    2.2
    我是进度条
  • Drop-off location

    3.0
    我是进度条
  • Pick-up time

    30-60 mins
  • Drop-off time

    10-30 mins
  • 10

    Excellent

    Overall, it was very good.

    icon_locationReykjavik
    Reviewed: November 26, 2021

  • 9.7

    Good Value for Money

    We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.

    icon_locationKeflavik
    Reviewed: February 20, 2020

  • 7.7

    Iceland

    Good

    icon_locationReykjavik
    Reviewed: January 30, 2020

  • 2

    Reykjavik - Southern Iceland - Reykjavik - Western Iceland - Reykjavik

    This is the first time I felt scammed when renting a car, very frustrated. The staff did not inform us of any road condition precautions when we picked up the car, and they didn't inspect the car with us. As a result, we didn't realize that the car lacked essential tools like a spare tire and a jack. Later, we got stuck in the snow on a mountain and were trapped for two hours because we didn't have a shovel or other tools. Although we had full insurance, it did not include roadside assistance. When we called for help, they wanted to charge us 650 euros. A kind passerby eventually helped us, and we immediately called the company to cancel the assistance, only 20 minutes after our first call. However, they still insisted on charging us, even though their employee allegedly came for the rescue. We had no way to confirm if they had actually been dispatched. When we returned the car, they said we had to pay a basic rescue fee of 35,000 ISK. When I tried to explain and negotiate, they directly charged my credit card without my consent and forced me to sign, then rushed us to the airport. Their attitude was extremely rude. I spent 9,000 RMB on this car rental and received such poor service. I am extremely disappointed and upset. It was truly a horrible car rental experience.

    icon_locationReykjavik
    Reviewed: January 11, 2020

  • 2

    Reykjavik - South Iceland - Reykjavik - West Iceland - Reykjavik

    The first time I felt cheated by a car rental, it's very frustrating. When we picked up the car, they didn't inform us about any road conditions. They didn’t inspect the car with us either, so we didn’t realize that there were no spare tire or any tools like a jack. We got stuck in the snow on a mountain without a shovel or other tools and were trapped in the car for two hours. Although we had full insurance, it didn’t cover roadside assistance. When we called for help, they wanted to charge us 650 euros. Luckily, a kind person helped us. We called to cancel the roadside assistance within 20 minutes, but they insisted on charging us, claiming the rescuers had already set out. When returning the car, they demanded a basic rescue fee of 35,000 ISK. As I argued with them, they directly charged my credit card without my consent and forced me to sign, then hurried us to the airport. Such terrible service; I spent 9000 yuan on this rental and got awful service in return. It was a very distressing experience and I’m very disappointed.

    icon_locationReykjavik
    Reviewed: January 11, 2020

  • 9

    Excellent

    It will be better if the staff tell us about the tunnel fee when we pick up the car

    icon_locationReykjavik
    Reviewed: November 22, 2019

  • 8

    Iceland Ring Road Trip

    Had to wait for an hour at the airport and called before they came to pick us up, unlike other companies that hold up signs. Other than that, everything else was fine.

    icon_locationReykjavik
    Reviewed: October 14, 2019

  • 7

    Rental company unprofessional, not responsible and not service oriented.

    Unprofessional, Rude & Poor Service. Upon getting the Mazda CX-3, Procar staff named Christian did not bother to check the car together. All he said was you go round and take pictures of the car. Shouldn't they have a more professional renting procedure for customer's peace of mind? Car remote got cranky after the first few days. Thought was due to weak battery. On my 12th day, at the peak of the water fall, car remote could not work. Tried for closed to 1 hour in the freezing weather, and it suddenly works. On my 13th day, car broke down: Steering got very tied and indicator flashes pull over. Fortunately I was in a small town near petrol kiosk. Called Procar hotline, they referred me to a technical expert and requested me to change battery of the remote control. To diagnosed the problem I have to walked 20 mins in the rain to a shopping center to replace the remote's battery, but the engine still failed to start. Called Procar again, referred back to staff Christian. Requested him to checked my email of the dashboard indications, I sent. He got impatient and crudely exclaimed that he got 15 email addresses, which one am I referring to, when there is only one email stated on Procar website (Rude). Instead of getting an agent to take over, he asked me to seek help from kiosk attendance to run start the car and eventually to call a service agent to charge the car battery. That was when the kiosk attendance spotted the broken belt. Service Agent also wasted much time driving to and fro to look for right tools to install the belt. Wasted more than half a day of my leisure trip thus had to forego some destinations. Also had to pay for the service and got the refund later. Procar staff could have been proactive to contact and liaised with a service agent instead of having their customer diagnose and communicating via the kiosk attendance. As a leisure traveler, it's devastating: lost time, lost Skype cost, traumatized and stressed.

    icon_locationKeflavik
    Reviewed: October 12, 2019

  • 2

    Poor

    Service attitude is indifferent. We returned the car in the evening, and since the rental company is not located at the airport and we had a flight early the next morning, we inquired if we could take the shuttle to the airport the next day. They bluntly and coldly replied 'no'. Terrible service!

    icon_locationReykjavik
    Reviewed: October 12, 2019

  • 6

    Counterclockwise Trip Around Iceland.

    They might be difficult if you don't buy the sandstorm insurance, so I purchased it.

    icon_locationReykjavik
    Reviewed: October 9, 2019

  • 6

    Iceland Road Trip

    Had to wait 10 minutes for the pick-up service, but the drop-off was relatively quick. Overall service was average, with some upselling involved. Definitely not up to the best standards.

    icon_locationReykjavik
    Reviewed: October 8, 2019

  • 5.7

    Very Bad Experience. Not recommend all. It take me almost 2 hours just to collect the car.

    wait too long to get the car. From departure gate, I spend almost 20 minutes to try to search for the person who pick me up for the car. After successful find that person, he ask me to wait for 15 min, he send other to et the car, after 15 min, he ask me to wait another 15 min , because there is anothetr person who wait them for almost 1.5 hour already. then after that, he send that person to pick up the car, ask me to wait another 15 min. end out I only successful reach there collection center after 1.5 hours. then take another 20 min to collect my car. When return car, they say got provide transfer to airport every 15 min, but end out I am waiting for 45 min for the transfer. conclusion, there is only one person there who incharge for pick up at airport, drive me to the car collection center, send people to airport from collection center. How can be done in 15 min for pick up and retuen. you need to expect at least 3 times of the times.

    icon_locationReykjavik
    Reviewed: September 18, 2019

  • 6

    Average

    The rental office is far away, instead of taking an airport shuttle bus, a driver picked us up, and the instructions were unclear.

    icon_locationReykjavik
    Reviewed: August 23, 2019

  • 5

    Email reported 2 5.seater cimbined into 1 9.seater minivan Vito, wait more than 40min. for fix up.

    But the right rear tire sensor was found malfunctiin and spare tire was bursted was not awared. Flattened tire in 2 times and required towing and replacement of one new tire. Fortunately, after negotiation with Procar , they agreed to took full responsibility, and return ine day rental fee.

    icon_locationReykjavik
    Reviewed: August 12, 2019

  • 6

    Iceland Road Trip

    They charged us 20,000 RMB just for a small dent. It's outrageous.

    icon_locationReykjavik
    Reviewed: July 30, 2019

  • 7

    Disappointed

    The people at the front counter became extremely short with us. We were working to figure out the credit card situation to pay for the downpayment and they started getting rude when we were asking questions to figure it out. They also made it seem they wanted us to buy the insurance rather then the down payment so they made the down payment as difficult as possible so we would just pay for the insurance.

    icon_locationKeflavik
    Reviewed: July 30, 2019

  • 10

    February Road Trip Around Iceland

    As soon as we collected our luggage, we saw the Procar staff immediately. After returning the car, we were promptly transported to the airport.

    icon_locationReykjavik
    Reviewed: March 5, 2019

  • 10

    Excellent

    Our flight was delayed by four hours and we arrived at midnight, but there was someone holding a Procar sign waiting for us as soon as we left the airport. We were picked up in a Mercedes MPV, which made a great first impression!

    icon_locationReykjavik
    Reviewed: January 1, 2019

  • 10

    Reykjavik - Gullfoss - Vik Black Sand Beach - Plane Wreckage - Skogafoss - Glacier Lagoon - Hofn - M

    The service from the staff was good. They informed us about the car's condition, fuel level, and other important details. Although they mildly promoted their 'all-inclusive insurance' product, it wasn't pushy, which was acceptable.

    icon_locationKeflavik
    Reviewed: October 27, 2018

  • 10

    Road Trip on Iceland's Route 1

    Great service, called and someone came to pick us up shortly after.

    icon_locationReykjavik
    Reviewed: August 30, 2018

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