Iceland Road Trip

Service attitude is indifferent. We returned the car in the evening, and since the rental company is not located at the airport and we had a flight early the next morning, we inquired if we could take the shuttle to the airport the next day. They bluntly and coldly replied 'no'. Terrible service!

The first time I felt cheated by a car rental, it's very frustrating. When we picked up the car, they didn't inform us about any road conditions. They didn’t inspect the car with us either, so we didn’t realize that there were no spare tire or any tools like a jack. We got stuck in the snow on a mountain without a shovel or other tools and were trapped in the car for two hours. Although we had full insurance, it didn’t cover roadside assistance. When we called for help, they wanted to charge us 650 euros. Luckily, a kind person helped us. We called to cancel the roadside assistance within 20 minutes, but they insisted on charging us, claiming the rescuers had already set out. When returning the car, they demanded a basic rescue fee of 35,000 ISK. As I argued with them, they directly charged my credit card without my consent and forced me to sign, then hurried us to the airport. Such terrible service; I spent 9000 yuan on this rental and got awful service in return. It was a very distressing experience and I’m very disappointed.

This is the first time I felt scammed when renting a car, very frustrated. The staff did not inform us of any road condition precautions when we picked up the car, and they didn't inspect the car with us. As a result, we didn't realize that the car lacked essential tools like a spare tire and a jack. Later, we got stuck in the snow on a mountain and were trapped for two hours because we didn't have a shovel or other tools. Although we had full insurance, it did not include roadside assistance. When we called for help, they wanted to charge us 650 euros. A kind passerby eventually helped us, and we immediately called the company to cancel the assistance, only 20 minutes after our first call. However, they still insisted on charging us, even though their employee allegedly came for the rescue. We had no way to confirm if they had actually been dispatched. When we returned the car, they said we had to pay a basic rescue fee of 35,000 ISK. When I tried to explain and negotiate, they directly charged my credit card without my consent and forced me to sign, then rushed us to the airport. Their attitude was extremely rude. I spent 9,000 RMB on this car rental and received such poor service. I am extremely disappointed and upset. It was truly a horrible car rental experience.

It will be better if the staff tell us about the tunnel fee when we pick up the car

The people at the front counter became extremely short with us. We were working to figure out the credit card situation to pay for the downpayment and they started getting rude when we were asking questions to figure it out. They also made it seem they wanted us to buy the insurance rather then the down payment so they made the down payment as difficult as possible so we would just pay for the insurance.