America-Car-Rental Car Rental

El coche y el servicio superó mis expectativas

El auto muy cómodo

The attitude was extremely poor, with upselling, hidden charges, threats, and deceit!

Everyone should be cautious with Victory America Rent a Car (local rental company). The staff, mostly Latinos, display a very poor attitude. There are traps everywhere with their upselling packages. If any issues arise during the rental process, you are likely to be scammed or threatened with hefty compensation, causing endless anxiety and distress. Choose a major rental company, and definitely avoid this one!

realmente pésimo servicio por qué si en la reserva ya lleva un seguro con daños a terceros por qué a la fuerza el personal del mostrador te vende el mismo seguro cuando ya está incluído no entiendo

The car was very old, but this has its advantage as new scratches weren't noticeable.

No tenían el auto prometido, ni algo semejante. Las opciones de seguros era muy costosas.

The service was satisfactory.

Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.

Got made to buy insurance that was twice as expensive as the car rental. They claim it’s because we booked through a third party and get bad rates. Extremely inefficient car pick up and drop off process - the person whole checks you in then takes you to the car before coming back and doing the next customer. Waited 90 minutes. Also had to wait for someone to inspect the car when dropping off - took around 45 minutes.

Very satisfied

Very satisfied

They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined

The reservation has the wrong drop off location, they messed up the contract. They charge us the deposit and suddenly they decided they dont have a car eventhough the luggage was already in the car

We waited a very long time to get our car and the car was in bad conditions and dirty.

Muy bueno el servicio pero si deberían ser más claros en los temas de seguros y depósitos

El auto desde mi punto de vista ya no debería estar a disposición de renta

They where amazing. Really fair safe and fast. Good staff.

Si me gusto el servicio

Since I picked up the car at night during heavy rain, there was no queue.

Although they claim to be open 24 hours, our flight was delayed and when we arrived late at night, no one answered the phone. We couldn't pick up the car and they didn't provide a refund.