9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Counter staff were not sure of the insurance cover chosen by the customer, this occurred with myself and the customer being served next to me.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Since i’m booking for Toyota Yaris but it’s turn out to be Nissan Almera when i go to get the car ..so i’m a litle disappoint. however, the car is new and working normally, so it’s ok
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
The biggest problem is that they do not have a desk on International Terminal. International guests must work to their desk at the Domestic Terminal.
The car/service is OK.
PS: Phuket government is fixing / upgrading the roads, so it is really crowded sometime.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly staff. easy to find pick up location and drop off. Superb service.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Please call Chic as they are in domestic arrivals which is like 5 mins walk from international arrivals. They will walk you through to counter. Car rental has 110k miles so it was knackered but worked well along with air con in excruciatingly hot Phuket.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Staff did not provide info. about where to get the gasoline nearby the airport.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Car was quite banged up.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent Customer Service.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
The car carries a bad smell.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff gives me a good service.
The staff helped me when I was in trouble. Thank you for your kindness.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Unfortunately there is no Chic Car Rental office in the International airport only domestic so does make it more difficult for pickup. Would probably not choose them again unless I was arriving domestic.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Good car but slow to pick up
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
What I loved is that Chic Car Rent gave us an upgrade. Gave us a very nice car in top condition.
What was a bit cumbersome was the pick up process. Because we had to wait for someone to pick us up from the international terminal to go to the domestic terminal and do formalities. The pick up process took a lot of time. More than half hour. But, the officials at the Chic Car Rent were very nice people and very helpful and courteous. So, overall I am quite happy. Just pick up process time needs to be reduced.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
we waited for quite sometime for drop off and the fuel level went down one bar but the staff wanted to charge us
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
The front glass is very dark, so it's very dangerous at night time
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
There are a lot of ants in the car. Car seat is also stained.
Read More >4.7 /10 Average
Reviewed: Sunday, December 22, 2024
Check the car carefully for chipping and damage to the wheels. This company intends to cut off your deposit at the first opportunity.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
the staff were very helpful
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
The counter is at domestic terminal, a bit inconvenient to pick up the car if you arrived at international terminal.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
nice new clean car
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
It takes quite sometimes to get it settle at the counter. The staff assisted was initially not so friendly, after sometimes she's ok.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
During collection, the car is cleaned, however there were too much gease applied on the car rubber mats.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Counter is at the domestic terminal, need to walk a distance from international arrival hall to that terminal. And need to pass through another security check. Able to locate it thanks to the tourist information counter. Overall is service n car condition is ok.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Helpful counter staff, no waiting lines.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Please clearly classify MCars and Ecars on your site . I booked 2 Nissan Almera cars from Phuket and ended up getting 1 Almera and 1 Yaris . We were three families travelling together and really had tough time accommodating the baggage . Still don't understand How Yaris/Brio is of same class as Almera in space..
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good service
The pickup location is a little bit hard to find
The counter is located in the domestic airport not the International Airport
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
There was no mention that the counter staff did not accept cash transactions.. found that a bit inconvenient.
And do fill up gas before returning it. I made the mistake of returning it at half tank, but they charged me way over the price of a full tank of gas to refill....live and learn i suppose..
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was alright except that it was surprisingly weak on the Phuket hills.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process of collecting and returning the car is smooth and easy.
A minor point to add - they should inform customer that the counter is located at Domestic Terminal, especially for those arriving via International flights.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
This is the first time I use this cars rental agency, but this experience was really excellent. I got the new and perfect car to drive in my trip in Phuket.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, counter wasn't difficult to find,as we were already in Thailand we had to come into arrivals and the security were no problem. Girls on the desk were great. Overall 10/10 would highly recommend.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall is good
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
i spend 40 min that receiving process at counter.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
国際線からはとてもわかりにくい。
国内便ではきっと便利
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Goodood
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I suggest there is agent from chic car wait for customer at arrival international airport and bring to caunter.
Because we dont know the caunter located at domestic airport.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Two thumbs up. Good experience from pickup to dropoff. Super friendly staff and good rental rate too. Definitely using them again the next time we visit Phuket
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
Counters were inside the domestic terminal arrival hall. We arrived from the international terminal, had to drag our luggage to the next terminal, and because airport security didn't allow us in through the domestic arrival entrance, had to then go up to the departure entrance, pass airport security scanning, take the lift down to the arrival hall. This was really inconvenient. On returning the car, it was another round of walking all the way to the international departure hall.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
車があることで非常に行動範囲が広がりました。プーケットはレンタカーが必須ですね！受取も返却もスムーズでした。
ところで、5000バーツのデポジットはいつ頃 返却されるのででしたか？
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
1. No ones standby for the customer at the car park
2. when i got the car So terrible inside / there were Full of stain From Beer or the other liquid was dry already that sticky and bad smell all in the car .. so i have to clean-up all 5 back seat by myself before let's my family Sat
3. when i want to drop-off the car i call to let them know before I arrival to the airport about 10 mins no ones wating me so i have to wait the staff...
******it's the first time For bad experience with chic car rent cause i always chose this brand everytime that i had travel / may be next time I would find other brand for Standard service. thank for the extremly bad experince.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Waiting for a bit long time then appointment pick up time
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
This is the 2nd time I've rented from them.
They have relatively new Honda BRX-1 (crossover SUV) for just a bit more than other agencies for a tiny (and sometimes old) Vios.
The car is great for the sometimes bumpy road to the beaches and to get over the numerous hills in Phuket.
To get to the car rental counter, one has to walk to the Domestic terminal and pass through security. It was a bit confusing. But the return of the car is easy. Call them 5 mins before arriving and just drop off the car.
This time around, the wind screen was wiped but with a dirty cloth. It was a bit hard to see through the windows at night and I had to clean the windows to be able to drive safely. I told the staff when I returned the car and the staff was very apologetic. The previous time I rented though, the car was very clean. Overall, I would rent from them again.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very nice service, cheap, easy and comfortable. Will book again with Easycarrent. Thank you.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
The chic car counter is inside the domestic airport which is not clearly stated during booking (only stated "in terminal", and i had to ask around before I'm directed to domestic. However, I'm not allowed in to the airport. Seek assistance from security to call the service staff who came out to finish the documentation process. The finding and waiting took a bit of time. Overall a high average experience, although the tyres seems under performing.
Read More >4.7 /10 Average
Reviewed: Sunday, December 22, 2024
Their office in Phuket is inside of arrival where I can't access so I had to ask security to call the staff to come out that made me waiting for more than 30 min.
Also, the office is located at domestic airport that I had to walk there from international to domestic terminal with my luggage.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Great experience.
Value for money too.
however, fuel to fuel should be better if its fully Topped up.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Staff very nice,,Car was new and clean
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good clean car, however inside of windows should have been cleaned prior to pick-up
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Nice car and service, we had trouble finding the rental desk which was in the domestic terminal and not the international terminal
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Nice car. Easy to find counter and good service from staff. Thank you.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Made me wait under the sun for a long time when picking up the car
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service attitude was quite good. The staff were very patient and kept smiling, but they were a bit rigid and not very easy to talk to.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Except for the language barrier, everything else was fine. The staff turned on the air conditioning before the inspection upon car return, and when returning the car, staff were already waiting in the parking lot and escorted us to the departure hall. Much more convenient than expected.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient, the procedure is quite simple. It takes about 10 minutes to rent or return a car.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
QEEQ made a mistake on the international driving permit translation, which caused issues with the original booking information. Although it's not entirely QEEQ's fault, as I should have checked beforehand. The rental company's staff was very patient while I sorted things out.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent experience. The car was very new, drove comfortably, and the service was great.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both renting and exchanging cars were much better than Thai Rent A Car. Very patient and detail-oriented.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Service attitude is acceptable
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The service attitude was quite good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very suitable
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I rented a Honda City. The picture showed a sedan, but I received a hatchback. I asked the staff about this, and they said the engine model was the same, etc. Since my husband and I could fit our two large suitcases and the space was roomy enough, I didn't pursue it further.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
This car rental company is a scam. Everyone, do not rent cars from this company. When picking up the car, we told their staff that we would like to extend the rental by one more day. They said we could simply pay the same daily rate when returning the car. However, when we returned the car, they demanded 80% more for the extra day. When we asked to speak with the staff we had dealt with earlier, they claimed not to know who that was. We later found out that the section for staff signatures on the rental document was blank. They threatened to withhold our 5000B deposit if we didn't pay the higher fee. This is clearly unfair. Do not book cars here.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Local Thai rental company is great, not inferior to Avis or others.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Rented a car from CHIT CAR RENT for the second time, good service, clear explanations
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Habitual good review.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Just for a small scratch, they deducted an 8000 THB deposit, clearly taking advantage of Chinese customers.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
They didn't proactively contact us the night we arrived. On the return day, we almost missed our flight due to traffic jams and they didn't allow us to return the car at Terminal 5.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Only informed upon arrival that there was no baby seat. Both pickup and dropoff were inconvenient and disorganized.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Although the rental policy stated that the car should be returned with a full tank, this was not the case. The fuel gauge showed two bars less than full when picking up the car. While I was told to return it with the same fuel level, it is difficult for renters who are unfamiliar with the car’s fuel consumption. Usually, the car gets returned with a full tank, which is unfair to renters.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was quick and friendly at the domestic arrival hall. The car was almost new, a seven-seater diesel similar to a Toyota Prado, with only about 10,000 kilometers on it. Fuel-efficient with plenty of space.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff were lazy and had a terrible attitude! The most outrageous thing is that we found out they charged us extra after we returned home!!! This has never happened in all our previous rentals!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The worst rental experience ever. Couldn't find the company upon arrival, and no one answered the phone. Ended up waiting for a long time with children late at night. Signed a bunch of contracts and paid a deposit. During our rental period, we had a flat tire and replaced it at a local repair shop. We couldn't find the same brand tire, so we used a different one. After returning to our country, we were charged over 700 RMB because the tire wasn't the same brand. Multiple appeals to the platform were rejected. The after-sales service on other platforms like Ctrip and Fliggy has always been excellent. Never using this platform again. Everyone, be cautious, especially for international travel, with language barriers, they make you sign, and then deduct your deposit after you return. Stick to big platforms with better service.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process was pretty fast, but it's a bit hard to find. You need to go to the local terminal, not the international one.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unjustified charges, unable to communicate in English properly, office closed at return time
Read More >Mirabelle Ingersoll
Phuket
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall service was pretty good. The vehicle inspection and form-filling were quick, and there was no push for in-store insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car was nearly brand new and staff were excellent. I'd certainly use them again in Phuket
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
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