Unjustified charges, unable to communicate in English properly, office closed at return time

The staff were lazy and had a terrible attitude! The most outrageous thing is that we found out they charged us extra after we returned home!!! This has never happened in all our previous rentals!

Counters were inside the domestic terminal arrival hall. We arrived from the international terminal, had to drag our luggage to the next terminal, and because airport security didn't allow us in through the domestic arrival entrance, had to then go up to the departure entrance, pass airport security scanning, take the lift down to the arrival hall. This was really inconvenient. On returning the car, it was another round of walking all the way to the international departure hall.

During collection, the car is cleaned, however there were too much gease applied on the car rubber mats.

Price is reasonable.

The staff gives me a good service. The staff helped me when I was in trouble. Thank you for your kindness.