Discount Car & Truck Rentals - Vancouver International Airport Information, Car Rental Instructions & Policies

Dislike: Due to our requirment I had booked a Van but when i wanted to pick up the car they said we don't have Van at the moment and we provide you a truck. Although Ford truck was enough good car but it was't match with what we asked for.

The car we awesome. Large Dodge Durango with 5.7 Hemi engine almost brand new.

I was given a bigger car than I booked for which was a good upgrade. Reasonable time to wait in pick up and drop off. Initially tried to charge me for an extra day because pick up time was incorrectly entered but quickly resolved.

They added "mandatory fees" that raised the price by 55%!!!! Discount Car is a SCAM!!! STAY AWAY

We spent over 2 hours waiting for the car.

The office shuts at 8pm which was a bit inconvenient from drop off as we had a late flight.

The wait time was very long, and the staff was not knowledgeable. It took them a long time to confirm things, and they added an unexpected $80 airport tax, which was unacceptable.

Unfriendly attitude

Very good car rental company.

Are you serious? Fix your own issues first!

There were too few staff, and the queue time was excessively long. The order stated that there would be Chinese service, but there was only someone who spoke Cantonese with a cold attitude. I want to file a complaint against this rental company. I had reserved a Jeep Grand Cherokee, but all similar models available at the store were broken. In the end, they gave me a Jeep Compass without refunding the price difference.

The store is not inside the airport, and you need to take their free shuttle. The line at the store was very long, and the process was extremely slow. Including waiting and processing time, it took at least 3 hours. The most ridiculous part was that after successfully booking online and making a full payment, there was no car available when we arrived at the store. I had reserved a Dodge Grand Caravan, but since there were no cars available on-site, they tried to give us a pickup truck instead. This was unacceptable as we were a party of seven, including children and elderly family members. We had to reject it, and they said there was nothing they could do. I urgently contacted the overseas customer service of the rental platform, but even after their negotiations with the rental company, nothing was resolved. In the end, we had to book a vehicle from a different rental company next door, which fortunately had availability, preventing us from being stranded overnight. However, this whole situation wasted more than half a day of our trip. I strongly condemn the Canadian rental company, Discount Car & Truck Rentals, for making our first day in Canada a complete chaos. While the customer service hotline of the rental platform tried their best to help, they were limited by their platform's capacities and couldn't do much against the rental company. I strongly suggest that the rental platform terminate its cooperation with Discount Car & Truck Rentals. To all fellow travelers renting cars in Canada, beware of this company!

Not satisfied

We arrived at the store at the scheduled time, but there were no cars available. There was a lot of arguing, and eventually, a car was returned outside, and everyone scrambled for it. I've rented cars abroad many times, but this is the worst company I've encountered.

The queue time was too long.

The wait times for picking up and returning the car are too long. They don't open the door even when you arrive on time in the early morning. The staff is extremely inefficient. Plan extra time if you have a flight to catch.

Service was okay, but it’s far from the airport.

There was no pressure to purchase additional insurance or child seats when picking up the car; also, returning the car was hassle-free, with just a quick inspection and a signature.

The car was in decent condition, but there was some trouble during pickup. The actual model did not match the description, so we had to pay extra to change the model.

I only had the QEEQ translated driver's license and successfully picked up the car, all thanks to this company.