There were too few staff, and the queue time was excessively long. The order stated that there would be Chinese service, but there was only someone who spoke Cantonese with a cold attitude. I want to file a complaint against this rental company. I had reserved a Jeep Grand Cherokee, but all similar models available at the store were broken. In the end, they gave me a Jeep Compass without refunding the price difference.
The wait times for picking up and returning the car are too long. They don't open the door even when you arrive on time in the early morning. The staff is extremely inefficient. Plan extra time if you have a flight to catch.
I was given a bigger car than I booked for which was a good upgrade. Reasonable time to wait in pick up and drop off. Initially tried to charge me for an extra day because pick up time was incorrectly entered but quickly resolved.
“Disappointing with unnecessary added charges for insurance over other rental companies.”
About Discount Car & Truck Rentals:8.3/10
The car we awesome. Large Dodge Durango with 5.7 Hemi engine almost brand new.
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