Seattle

There was no pressure to purchase additional insurance or child seats when picking up the car; also, returning the car was hassle-free, with just a quick inspection and a signature.

Service was okay, but it’s far from the airport.

We arrived at the store at the scheduled time, but there were no cars available. There was a lot of arguing, and eventually, a car was returned outside, and everyone scrambled for it. I've rented cars abroad many times, but this is the worst company I've encountered.

There were too few staff, and the queue time was excessively long. The order stated that there would be Chinese service, but there was only someone who spoke Cantonese with a cold attitude. I want to file a complaint against this rental company. I had reserved a Jeep Grand Cherokee, but all similar models available at the store were broken. In the end, they gave me a Jeep Compass without refunding the price difference.

We spent over 2 hours waiting for the car.

I would prefer to have the booking amendment function in yhe app.