9.6 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: They didn’t have any Kia Rio’s available when I picked up, so was upgraded to an SUV which I was very happy about! The Jeep was in excellent condition with low mileage. Quick and friendly service. I ended up needing an extra day plus had to add another driver for that day, and this was done with no problem at all. No issues on returning the vehicle at all, as in they didn’t try to rip you off. I will definitely rent from them again next time I’m in Calgary.
Dislike: We had trouble finding the address. Probably because we were not paying as much attention as we should have! We put the unit # in Google maps instead of the correct address. Also I was looking for Easy Rent Cars which now I’m assuming is a 3rd party Next time I’ll know.
Read More >9.8 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Staffs were friendly and it took less then 10 min getting paper work done. They gave us a free upgrade.
Dislike: No
Read More >9.4 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Don’t let other reviews deter you from renting here at Routes based on location/proximity to airport. The location is plenty close to the airport, the value compared to other big name rental companies is excellent, and all the vehicles we saw and the one we drove are in excellent, super clean condition.
Dislike: Nothing
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Everything was exactly as stated. No high pressure up selling. Courteous staff.
Dislike: Nothing.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Good value, professional service, timely and courteous.
Dislike: Not in terminal
Read More >9.8 /10 Excellent
Reviewed: Sunday, December 22, 2024
Dislike: We got dropped at domestic wing of the airport despite telling the driver we were going back to London.
Other than that the service and car were excellent. Will use again
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Great vehicle, pricing, and customer service. It would have been helpful to have a snow brush in the car. I will definitely use their services again.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great car to ride, great service from the staff.
Robert
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was booked and paid for prior to the pick up. When I got there they had no record of the booking in their system. The service lady resolved the discrepancy satisfactorily. This was the second time in 3 months I used Routes and I used it the second time because of very good experience the first time and I would use them again.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Best rental I’ve ever had. Very accommodating as we got there and didn’t have our sedan so they upgraded us to a Jeep for no extra charge.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Routes seemed to be a local and very friendly run business. Simple and efficient car hire just what you want after a long haul flight.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
It was fine. Took a dirty Jeep so we could have the experience we paid for.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great customer service. Friendly and informative. They told me to be careful as Alberta has speed cameras every where. So I very much appreciated that. No tickets for me.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car had a cracked window and the driver’s side sun shield’s mirror had fallen off. The car was great otherwise and we got a free upgrade. The counter staff were sarcastic and seemed to be judgmental upon pickup. At drop off the same people were present and they were much nicer.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
The company hold $500 from me and gave me the reason that in case I got any speeding tickets then they will adjust. After two days they still didn't release the holds. Which is very annoying.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Our car was broken in by breaking of a rear passenger window. Routes replacement and repair charge was ridiculous. Over $200 from estimates Plus they charged an administration fee of$50 apparently to fill out paperwork. Our insurance would not pay for the down time days or admin fees. Their “extra” insurance offered had a $1000 deductible. So nothing was covered. The extra fees after already being stolen from by the break in left a very bad feeling.
Read More >6.7 /10 Average
Reviewed: Sunday, December 22, 2024
We had to drive a KIA SUV as the Toyota wasn't available. It was a bit more difficult to get in and out but I enjoyed driving it.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Although we booked Honda Civic but we've got KIA Soul but the car is really new, about 1xxx KM.
Drop Off is so fast but on pick up, we need to wait for car cleaning like half an hour since I thought it has just returned to Routes. Also waiting to be picked up at the airport is quite long.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
I waited a long time for the shuttle to pick me up at the airport
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Small operation in YYC. Pick up and drop off at the front of the store. Need to call for pickup which takes 15-25 minutes. Rental place is about 5-10 minutes from airport. Easy processing, pickup and drop off.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Small operation at YYC, they bring the car out front when you pickup. Friendly, fast service. Car seats had some stains from previous renter but was not dirty. They cleaned as much as they could.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Nice, friendly Canadians at the YYC location. Pickup time is closer to 10 minutes than 30.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Positive
•Stuff are amazing friendly
• Shuttle bus was waiting for us at the airport so no waiting time for us
• The rate is definitely the lowest
Negative
• Jeep was old and had 65.000km on it already
• our rental car Jeep didn’t have spare tire on the back which was disappointing. It looked uncool
• we saw one Jeep that had a huge crack line from bottom to the top on the windshield (someone else was driving)
• shuttle bus was missing door parts so he had to open from inside
• car had many scratches and dent. I could tell their cars are low maintenance
If you don’t mind tiny flaws and want to save money, it is a good place
If you want perfect nice flawless car, go others.
You get what you pay for!!
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
The shuttle was small and we had to wait for 2-3 shuttles, we weren't pushy enough and a large group jumped the line and got on before us. Perhaps another shuttle at peak times? Staff helpful warning about speeding tickets and automatic photo speeding enforcement and buffer speeds.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
They gave me a jeep wrangler wow thank you!
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient with the shuttle that picked us up at the airport
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Friendlier customer service representatives would be nice at the front office.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent experience!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I got an upgrade due to unavailability of the vehicle I had booked, can’t complain :) girl at the counter was lovely and immediately engaged the conversation in French as soon as I showed her my French driver’s licence.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
GPS they rented me didn't have all the parts.
No suction window cap mount so it was very inconvenient and not safe and thety charged for it 9.99 a day.GPS NEED UPDATING
Otherwise everything great.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
It seemed like we had to wait a long time for a pick up. Longer than we were told it was going to be. Everything else was fine.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
The staff at pick up was ok. They explained everything to you.
The car was nice and new. But it was not cleaned before pick up. Dirty windows, dirty on skin.
The drop off process was so slow. I had to wait half an hour for returning the car.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
ANYBODY CHECK THEIR CHARGE RECORDS FOR WINDSHIELD DAMAGE. THEY MAY MAKE A FEW SMALL CHIPS ON THE WINDSHIELD THAT MAY BE DIFFICULT TO NOTICE IN CHECK AROUND, AND CHARGE FOR THEM WHEN THE CAR IS RETURNED. THEY MAY CHARGE FOR CHIP DAMAGE OVER AND OVER. SCAM. COULD REALLY FEEL THAT.
SENT SEPARATE EMAIL FOR THE SUBJECT TO YOUR OFFICE ALREADY.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Amazing experience with routes. Staff was very friendly and the process was super smooth.
Read More >5 /10 Average
Reviewed: Sunday, December 22, 2024
空港から遠く、スタッフの方も少ないので混雑時は1時間程余裕を見ておいた方が安心です。
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Car had no snow tires on as unexpected snow hit.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pickup of the rental was smooth and easy. I was given an upgrade because they didn’t have the compact car I had requested.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I wished i could get winter tire. Because there was only 4 saisons tires, i have not been able to go to Jasper, which was one of my trip purpose.
That point was my only deception
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I should appreciate the concern, kindness and support of Nisha and Sunny, the supervisor and their great behaviour and kind advice.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
As a car rental service, i believe the car rental service should be offered on a 24/7 basis. I had to return the car at 5:30am on 31/12/2019 before they opened shop and had to pay almost CAD20 to UBER to get back to the airport. Not cool at all.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everyone at counter and shuttle were all very nice and helpful. The only small thing was that with the cold conditions the car was washed and there was much ice buildup in the wheels. I needed to pull over and break ice from wheels then everything was ok.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
I found Nisha on the counter extremely polite, helpful and always smiling. She was very very helpful and knowledgeable. WELL DONE NISHA
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service and very proffessionel by Danielle at the front desk.i'm very satisfait.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Got a free upgrade which was nice. Easy to pick up and drop off
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall, Routes gave us a good service. We arrived an hour early for the pick up time but they were able to pick us up at the airport. The car was a little dirty but it did not ruin the experience for us.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great experience. Will
Definitely return for a future rental!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Changes price based on local drivers.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
This was a fantastic experience! I was even able to get a free upgrade to a Wrangler, which I understand is rare, but was totally appreciated! Although I may have paid more in gas, the luxury of the vehicle was worth it!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy to coordinate with. Always organized and easy to get a hold of shuttle. Staff was super friendly as usual
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service, with shuttle service from the airport to the rental location.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
They upsell insurance when picking up the car and commit fraud when returning it. If you rent from them, insist they clean the windshield and then check it carefully with a flashlight! When I returned the car, I had to pay CAD75 for a tiny chip on the windshield that was just a bit larger than a pinhead! If you don't have the patience to inspect, it's better to buy their windshield insurance. Additionally, they target Chinese people! At the same time I returned the car, a foreign customer just handed over the keys and left. When I returned the car, a black man inspected the windshield for 3 minutes and found a tiny chip, forcing me to pay CAD75!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff was very unprofessional, wasting my time, and incompetent. They answered my questions incorrectly. During my trip, I had an accident where I was rear-ended. The other party admitted full responsibility, and I recorded everything, including the other driver's license, insurance details, and contact information. When returning the car, I mentioned this and asked if they needed this information. The rental company said I should claim on the spot. How was I supposed to know the repair cost? They then charged me directly. This company is very irresponsible. Never choose them.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Initially, they charged the wrong amount and we haven't received a refund yet. The car provided wasn't the one we originally booked, which felt unfair to us as Chinese customers. After some communication, they finally gave us the car we had booked.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good attitude and short queue times.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A Canadian local company with a 21-year history and a good reputation!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental company is quite small with limited staff, so the wait time is relatively long.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good attitude, but the wait for the shuttle bus was a bit long.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
No Chinese service, vehicle was not replaced with an equivalent one after an accident made it undriveable
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was in great condition! Efficient pickup and return process!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The location is close to our hotel, and the car is very new.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not many people in line
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Nothing particularly good or bad. The service felt robotic. If you have a choice, don't pick this company. They wouldn't accept my Chinese driver's license, claiming it was a Canadian legal issue. Despite my arguments, they refused to give me a car and sent me back to the airport. I easily rented a car from AVIS at the airport. Does AVIS not follow Canadian laws?
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfactory
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Couldn't rent the desired car, but the service was decent. Not sure when the $500 deposit will be refunded.
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