United Kingdom Car Rentals

The vehicle was clean and tidy. Customer service was smooth and they were polite

The vehicle was very dirty inside with alot of external damage. Green motion accidently charged me for an additional day prior to the vehicle return (the return date on qeeq was correct on the signed vehicle contract). They promised to refund me and never did. Luckily qeeq assisted with refunding me

Car was fine but a Fiat 500 was smaller than a Corsa - which I booked.

Budget debited my payment card for nearly 400 euro which still hasn’t been returned to my account.

I find Enterprise to be a premium supplier and their staff are well mannered and helpful. Their cars are good quality and immaculately kept.

Whilst the car was as expected and the counter staff were polite, we were forced due to Green Motion not being able to process our credit card for pre authorisation to purchase insurance that was more than the cost of the rental. We witnessed another customer suffer the same fate, which made us think it was a bit of a scam. Will not use Green Motion again.

좋았습니다

I have paid the full insurance from axa insurance from the qued application and the employee in the desk said that my axa insurance isn't valid because it's a third party..obviously it was lie and I paid almost 210 euros for an insurance she told me about the glasses and the tires

Please see above. Car had many faults. The dent should be fixed before being rented again.

No

Ordered a transit van but given a Toyota Proace - significantly smaller and almost not fit for the purpose I hired for. Counter agent demanded I fill out a positive review of his service before giving me the van keys… only then to give me keys for a significantly smaller van than I ordered. Not impressed.

Counter staff excellet, after hours service & response to my questions on a Saturday evening were answered.

Booked whilst standing in the Alamo premises que, due to an issue with another car hire company ,But the company policy meant I was made to wait 2 hours before being allowed to pick up the car. Even though it was ready to be picked up immediately.

Staff very helpful and friendly. Car availability very poor unfortunately.

Good

Brand new car and excellent customer service.

The extra insurance was super expensive. It was more than the rental price, which seems ridiculous.

Wait was a little longer than I would have liked but once I was served by Will, it was a very smooth and quick process. Drop off was very quick indeed and Harry was very helpful.

Car was adequate. Counter staff very helpful, on pick up and drop off.

It took a while to pick up the car but there was two of us picking up cars so that’s probably why. Connor who organised our cars was excellent! I’ve never got the extra insurance before when hiring a car but he explained the benefits really well which encouraged us to pay the extra. However it did mean that the daily rate was comparable to other companies and Enterprise weren’t the bargain we initially thought. Connor was friendly and personable. He explained the wear and tear conditions of the hire really well which I don’t think I’ve ever really understood before. Excellent customer service! And they upgraded us to an automatic which was much appreciated.

It was much nicer than I expected, and certainly much larger. It was an AMG model which I wasn't expecting.

The clutch was very Strange. Very soft and the slip was very small. Next time I will go automatic gear.

All good as above

This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.

Staff very helpful explaining the breakdown of the cost and not pushing to buy additional insurance. Gave a discounted rate to upgrade from Peugeot 5008 to Volvo XC60. No regret for the upgrade.

Very smooth pick-up process. Helpful staff at pick-up and return locations.

Quick and essy

All very good very pleasant and helpful stafff

Waited pretty long and my tire had a slow leak. No one was rude or anything so I enjoyed the employees for sure.

Although I wasn’t a fan of the manufacturing quality of the MG I had, I was grateful for the upgrade to automatic and the friendliness of Mark at the desk when I picked up and dropped off the car

Beware. Car clearly hadn’t been checked before renting out. AdBlue warning came on after 30 minutes. Despite checking the car back in, and the vehicle having a thorough inspection at that time, and getting a full refund of the deposit, Enterprise proceeded to charge me 2 weeks later for a nail in a tyre. This was clearly a vindictive act just because I complained about the state of the vehicle.

All very smooth and easy. Would recommend.

Car was ok. Staff somehow changed my booking so I got hit with an unexpected charge that I had to spend a few days claiming back after the event.

Have used Dollar at Derry airport twice recently and on both occasions the staff have been very friendly, helpful and efficient in getting me on the road and booking the car back in on return.

없음

Messed up booking, but counter staff came through.... Took time nonetheless. Surprised (and somewhat mortified) to arrive at Greenmotion - obvs rebranded on App. Actually staff good this time (previously nightmare - fictitious damage - obvs. common as 3rd party insurance exclude them) anyways this time ok. Gave me 1/2 tank of free fuel for the delay.

The counter staff at pickup were very helpful. The delay in completing paperwork etc was due to an internet outage for the whole south-east due to Storm Ashley. No staff to receive car at Gatwick North terminal, but just parked and left key in the box.

Wonderful Hire co, very experienced

Team was very friendly and understanding, will recommend taking car from them.

Really should have been made aware of the importance of preregistering our car with TFL and been made aware of Congestion Charge Zone.

The car had some lights that came on intermittently on the dashboard which staff said were due to a sensor. I would recommend this get fixed, there were no issues with the running of the car.

The car was a lower class of vehicle but was good and did what I needed it to do. Good on fuel. Staff were helpful and process at pick up and drop off

Very friendly staff, though I haven't driven many other cars and would have valued the offer of a quick overview of the car (eg how to open the fuel cap!) The car was exactly as ordered and very easy to drive.

Overall good, but shuttle bus to the airport is irregular and took longer than expected. Allow an hour for wait and travel time

All good maybe show customers where spare wheel / Jack is etc

Great to deal with, very helpful

Car was as booked and checking person was very helpful, freindly and efficient

Very disappointed to pay €120 waiver as I only had a visa debit card.

The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.

I reset tire pressure button later on collection day for it to come back on the day after saying tire pressure was low again. Advised staff when they collected car that something wrong with tires. I said I thought it may have been the change in outside temperature making it that way when I collected. Realized it was something more the day it came back on and also the drive felt a bit different when it did as well. Always enjoy speaking to staff. Staff great as always.