Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 6, 2024
Destination: Istanbul
There are many negative comments about carwiz on Google. Mostly it is claimed that they do not refund the deposit. I am currently experiencing a similar situation. They said they will refund the deposit after 15 days, but they do not take into account the messages I sent about this and do not respond.
View moreDecember 4, 2024
Destination: Antalya
In the office guy asked me for credit card. I had only debit card so they charged me 150€ for "extra insurance" which is obligatory for debit card. This is rip off and bullshit. Tricky company, absolutely don't recommend.
View moreDecember 2, 2024
Destination: Istanbul
got a lower grade car I would say! Could have paid less for the same car
View moreNovember 6, 2024
Destination: Istanbul
차를 인수 받을때 풀커버 보험을 들었으나 계약서에는 표기되지 않았고 결제 금액 등이 표기 되지 않았다.
View moreOctober 31, 2024
Destination: Antalya
It did not exceed my expectations as I booked an estate vehicle but the car I received was a cross over SUV which has a small/medium boot but I needed a large boot. I was told they accepted American Express for the deposit which they didn’t accept on arrival and I paid an additional £165 on top of the rental agreement to cover the fact that they told me they do not accept Amex upon arrival
View moreSeptember 30, 2024
Destination: Dalaman
Everything went smoothly
View moreAugust 28, 2024
Destination: Antalya
The only thing there were no gps in the car
View moreAugust 19, 2024
Destination: Istanbul
No
View moreAugust 1, 2024
Destination: Izmir
Not bad, pretty smooth experience
View moreJuly 31, 2024
Destination: Istanbul
Exceptionally smooth experience, received a new car with just over 100 kilometers on the odometer. The self-drive trip for half a month went very well, without any attempts to upsell insurance.
View moreJuly 30, 2024
Destination: Istanbul
The service was excellent! I love the people in Turkey!
View moreJuly 30, 2024
Destination: Istanbul
Good service, bought full insurance.
View moreJuly 29, 2024
Destination: Antalya
Average
View moreJuly 29, 2024
Destination: Antalya
Guys, do not rent from the cheapest company. Initially, we chose them and faced multiple issues: their location is off the airport and requires a ten-minute drive, they couldn't process the credit card authorization (despite the card being fine), and then they asked for cash or suggested renting from a neighboring company. It felt like a scam. We decided to take a taxi back to the airport and rent from another company. It's better to pay a bit more for a hassle-free experience!
View moreJuly 29, 2024
Destination: Istanbul
Satisfied
View moreJuly 29, 2024
Destination: Antalya
Good.
View moreJuly 29, 2024
Destination: Istanbul
Satisfied
View moreJuly 28, 2024
Destination: Kayseri
We bought full insurance directly at the store because if there's an issue, it's easier to handle locally. If you buy it on QEEQ, it's through a third-party platform and the local store won't handle it. The staff at the store spoke decent English.
View moreJuly 28, 2024
Destination: Istanbul
Very satisfied
View moreJuly 28, 2024
Destination: Istanbul
Absolutely do not rent from this company. They lure you with low prices and then scam you with the deposit. The basic insurance they offer has a deductible, and at the store, they push their own insurance. I declined and paid a deposit of 900 euros. They said this would cover any accidents or traffic violations. When I returned the car, there was a minor scratch on the front right side, but they charged the entire deposit. Despite multiple communications with Zuzuche, there was no resolution, and there was no proof of damage assessment or repair. This company is a fraud.
View moreJuly 27, 2024
Destination: Izmir
Satisfied
View moreJuly 26, 2024
Destination: Nevsehir
Terrible service! Avoid this company! They switched the car brand, and the fuel wasn't even enough to reach a gas station. Had to call for roadside assistance! The car's air conditioning was broken, and at 38 degrees Celsius, I had to wait 2 hours for them to repair it!
View moreJuly 26, 2024
Destination: Kayseri
The car had over 50,000 kilometers on it, but the condition was excellent. All four tires were new. Pickup and dropoff were smooth, and any questions were easily addressed with the help of translation software.
View moreJuly 26, 2024
Destination: Istanbul
Arrived early, picked up the car directly without any insurance upsell.
View moreJuly 26, 2024
Destination: Izmir
Very good
View moreJuly 25, 2024
Destination: Nevsehir
A good experience
View moreJuly 25, 2024
Destination: Izmir
Overall service was good. Some staff didn't speak English well, but they quickly found a colleague who did.
View moreJuly 24, 2024
Destination: Istanbul
Very satisfied
View moreJuly 24, 2024
Destination: Istanbul
The car rental company is overall very poor. They said insurance costs 349 lira per day, but actually charged 450 lira. They forcibly charged 2000 lira for vehicle cleaning. They pretended not to speak English and didn't communicate well. I suggest avoiding this company. The car was in very bad condition, the tires had almost no tread, and the steering wheel was shaking.
View moreJuly 24, 2024
Destination: Izmir
Very simple and convenient, the price is reasonable, and the car provided was very new.
View moreJuly 23, 2024
Destination: Kayseri
Very patient
View moreJuly 23, 2024
Destination: Istanbul
This company doesn't require a credit card for the deposit, and you can return the car early. The return process is quick.
View moreJuly 23, 2024
Destination: Kayseri
There was a long queue for this company after getting off the plane.
View moreJuly 23, 2024
Destination: Kayseri
There was a long queue for this company after landing.
View moreJuly 23, 2024
Destination: Izmir
The process was very quick.
View moreJuly 23, 2024
Destination: Izmir
The process was very quick.
View moreJuly 22, 2024
Destination: Kayseri
Very satisfied
View moreJuly 22, 2024
Destination: Antalya
The overall experience with Cizgi has been slightly above average. The tyre condition of the car was poor and we had to take some decisions not to take the car in the North of Turkey in the hilly terrains. The drive and handling was excellent. The deposit back procedure was also poor as we had to go to different levels to get the deposit which was paid in cash back.
View moreJuly 21, 2024
Destination: Izmir
The process was simple, no insurance was pushed, full tank policy, and they marked all existing damages. Three people with three 24-inch suitcases fit perfectly in the trunk.
View moreJuly 21, 2024
Destination: Izmir
The process was simple, no insurance upselling, full tank on pick up and return, and they marked all the existing damages. Three people fit comfortably, with space for three 24-inch suitcases in the trunk.
View moreJuly 21, 2024
Destination: Antalya
It was okay.
View moreJuly 21, 2024
Destination: Istanbul
Average
View moreJuly 21, 2024
Destination: Antalya
Smooth communication, supports both UnionPay and VISA dual currency cards
View moreJuly 21, 2024
Destination: Istanbul
Average
View moreJuly 21, 2024
Destination: Istanbul
Average
View moreJuly 21, 2024
Destination: Istanbul
Credit card processing was slow, took too long
View moreJuly 21, 2024
Destination: Istanbul
Very satisfied! Although the car was a bit old, the cheap price made up for it.
View moreJuly 21, 2024
Destination: Istanbul
The service was quite enthusiastic. They ask if you need additional insurance without pushing it. The car had only 4100 kilometers, almost new.
View moreJuly 21, 2024
Destination: Istanbul
It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.
View moreJuly 21, 2024
Destination: Izmir
Very lazy. When returning the car, there were no staff. I waited for half an hour. Luckily, I went to the airport early.
View more