Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 18, 2024
Destination: Tulum
A experiência foi positiva, tanto com relação ao site qeeq, quanto à locadora keddy. Preço muito bom e serviço fácil e rápido - muito satisfeito!
View moreDecember 11, 2024
Destination: Puerto Vallarta
Excelente servicio de ana en mostrador, han pasado dos días y no han hecho la devolución del dinero que quedó como garantía
View moreDecember 11, 2024
Destination: San Jose Del Cabo
Vehicle was in rough shape but got us where we were going. Rates were not at all what we booked for and will never use Mex. Everyone there picking up felt the same way.
View moreDecember 8, 2024
Destination: Cancun
Me obligaron a contratar los seguros lo que incremento bastante el costo total de la renta, además de que me dieron un auto de menor nivel que el que contraté. Me comentaron que aunque QEEQ ya tenia coberturas, que esas no eran válidas para ellos.
View moreDecember 6, 2024
Destination: Hermosillo
Staff was very helpful, i must not have read about the $2500 deposit as it was clear in the information, but I had to purchase their insurance because the deposit plus the rental put the CC i used over the limit and was not able to utilize the AXA insurance. Just be sure to be aware and I should have read things more closely. Will know for next time.
View moreDecember 4, 2024
Destination: Guadalajara
PESIMO TRATO DE LA SEÑORITA QUE ME ATENDIO YA QUE CON TONO AMENAZANTE DE NO ENTREGAR EL AUTO SI NO SE PAGABA OTRA VEZ EL SEGURO QUE USTEDES YA ME HABIAN COBRADO Y DESEO VER COMO ME AYUDAN PARA RESOLVER ESTE PROBLEMA GRACIAS
View moreDecember 1, 2024
Destination: Chetumal
Auto ya un poco viejo , las condiciones era que estaba sucio por dentro y por fuera , es decir no lo entregaron limpio creo que solo lo limpiaron como pudieron
View moreNovember 27, 2024
Destination: Loreto
Mex charged us an additional $547 usd for insurance and rental. Absolutely brutal. Do not rent from this car company.
View moreNovember 24, 2024
Destination: Mexicali
El coche mejor que lo que pensaba; personal amable. Lo único que no mencionan es que necesitan una tarjeta de algún banco establecido, no aceptan de fintechs. La devolución del apartado fue rápida.
View moreNovember 21, 2024
Destination: Chihuahua
la muchacha que nos atendio nos dio recomendaciones de que hacer a donde ir y restaurantes para comer en la ciudad
View moreNovember 14, 2024
Destination: Cancun
PÉSIMA EXPERIENCIA, comprendo que mi reserva fue hecha bajo otra agencia, y no me hicieron válido mi aseguranza previamente pagada con la renta de mi auto, tuvimos que pagar otro seguro o sea otros 4,000 de los que ya habíamos pagado, el personal fue súper grosero, pedimos servicio, tardaron más de 2 horas en hacernos entrega del auto! El depósito de seguridad aún no me lo devuelven!.
View moreNovember 13, 2024
Destination: Apodaca
Se nos entregó otro auto al solicitado, pedimos el cambio del similar y salimos con una kicks Nissan
View moreNovember 13, 2024
Destination: San Luis Potosi
Me cobraron obligatoriamente un seguro por el uso del vehículo, esa parte qeeq no la comenta en su página, deben de ser más específicos
View moreNovember 10, 2024
Destination: Cancun
Apesar dos inúmeros cometário negativos no Google, a locação transcorreu sem problemas.
View moreNovember 4, 2024
Destination: Cancun
El personal de mostrador de MEX fué muy amable y atento a mis preguntas. El servicio de recepción y entrega del vehículo fue rápido
View moreNovember 4, 2024
Destination: Cancun
Significant and aggressive 'upselling' from the local staff team. The lady said I could not take the car unless I increased my 3rd party liability insurance. We were asked to pay another £300, on an initial booking of £106! Only from speaking separately with Sixt did I get the truth. It took over 2 hours to resolve and get the car. We actually had 37,500 USD of 3rd party insurance, which is the legal minimum, so we ended up taking the car.
View moreNovember 4, 2024
Destination: Puerto Vallarta
They scammed me on the insurance and were very unprofessional. It took hours to get responses from customer service. They deliberately made the service stressful to try to scam more money from me. Their emergency roadside assistance service left me in a very dangerous situation.
View moreOctober 30, 2024
Destination: Tijuana
Me gustó mucho la experiencia
View moreOctober 30, 2024
Destination: Mexico City
si el auto, supero las expectativas
View moreOctober 26, 2024
Destination: Chetumal
Había tenido buenas experiencias con ellos directamente, pero a través de QEEQ fue malísima
View moreOctober 26, 2024
Destination: Tijuana
El auto superó mis expectativas. Pero tuve que esperar por el auto casí una hora.
View moreOctober 22, 2024
Destination: Monterrey
Muy buen servicio. La asesora Carmen muy atenta y servicial.
View moreOctober 20, 2024
Destination: Queretaro
Sí
View moreOctober 10, 2024
Destination: Mexico City
NO me dieron el tipo de coche que contrate, ya que no tenian disponible. Pedi automatico y me dieron estandar
View moreOctober 10, 2024
Destination: San Jose Del Cabo
Fue bueno
View moreOctober 10, 2024
Destination: Mexico City
Te venden un seguro más caro y si no lo quieres tienes que dejar $50 mil pesos en garantía
View moreSeptember 21, 2024
Destination: Veracruz
Si esperé mucho tiempo porque la chica estaba sola y no contaban con el auto reservado
View moreSeptember 18, 2024
Destination: Durango
El auto reservado no lo respetaron, me dieron uno varias categorías mas bajas y no me dejaron rentarlo a menos que pague un seguro adicional con ellos. Para la devolución no estaba el personal disponible en el mostrador y a la fecha no me han depositado el fondo retenido.
View moreSeptember 12, 2024
Destination: Ensenada
La chica que nos atendio para recoger y entregar el coche fue la misma y la verdad fue extremadamente amable, incluso apoyandonos a llegar a la estación camionera. Mi unica observación sería con el número en donde se reportan los siniestros (se nos poncho una llanta), ya que creo que tienen alguna falla con su conmutador ya que a la persona que me atendio le entro mi llamada mientras estaba el ya en una llamada.
View moreSeptember 12, 2024
Destination: San Jose Del Cabo
Muy buen servicio en el mostrador, y para atender los defectos del auto.
View moreSeptember 9, 2024
Destination: Cancun
Good service but the insurance cost was excessive.
View moreSeptember 9, 2024
Destination: Cancun
No hay claridad en los montos de seguros en el proceso de reserva. Los seguros valen más que la misma renta del vehículo
View moreAugust 19, 2024
Destination: Mexico City
El coche y el servicio superó mis expectativas
View moreAugust 19, 2024
Destination: Cancun
La chica del mostrador quevnos atendio un poco malumorada, nos vendio forzozamente un seguro de auto extra que porque el seguro no iva incluido en nuestra reserva con QEEQ.COM
View moreJuly 30, 2024
Destination: Merida
Pretty bad. The main problem is that the car we rented, was not available even after paying in advance. And they offer a down grade. Refused to give any similar or higher grade car. It was like a joke. At the end, they told me if I didn’t like what they had, I could leave. Like a joke. The guys at drop off, were great! Very kind!
View moreJuly 29, 2024
Destination: Cancun
Overall, we are satisfied, but the insurance sales pitch took a long time. We repeatedly emphasized that we had already purchased additional insurance, and only then did we get the car.
View moreJuly 26, 2024
Destination: Veracruz
L'etat général du vehicule pas terrible, personnel très serviable et aimable.
View moreJuly 25, 2024
Destination: Cancun
The rental company is quite formal. Other than not providing the reserved Nissan car, everything was fine, and they didn't push hard on insurance sales. The car return process at 5 AM was also very smooth.
View moreJuly 22, 2024
Destination: Mexico City
Very good
View moreJuly 20, 2024
Destination: Guadalajara
The staff was very patient.
View moreJuly 18, 2024
Destination: Cancun
El auto muy cómodo
View moreJuly 14, 2024
Destination: Tijuana
El vehículo estaba muy chocado, raspado, con alarmas de motor (check engine), sensor de llanta, ruido en eje trasero, manchada las vestiduras.
View moreJuly 14, 2024
Destination: La Paz
Excelente servicio y atención. La unidad en excelentes condiciones y el personal muy amable.
View moreJuly 5, 2024
Destination: Monterrey
The service attitude was very good, but they still tried to sell me insurance.
View moreJuly 4, 2024
Destination: Guadalajara
Good
View moreJuly 4, 2024
Destination: Morelia
El auto bien, diferente al que solicite.
View moreJuly 3, 2024
Destination: Queretaro
It was okay, system registration was quite fast.
View moreJuly 2, 2024
Destination: Apodaca
Satisfied
View moreJuly 2, 2024
Destination: Tijuana
Tijuana is different from other places like Monterrey in Mexico; you have to pay for basic insurance upon arrival.
View moreJune 28, 2024
Destination: Mexico City
Customer service was very poor, and they forced us to buy insurance.
View more