Rental was ok, only the people at the counter should had let me know that it was another vehicle.
A.Valenzuela
Mexico
Reviewed: Thu, Feb 20, 2025
About Hertz:7.0/10
Not the car I wanted. I wanted a Nissan Kicks and they deliver a Chrevolet Captiva.
It is a bigger car but I did not wanted a bigger car, it consumes almost double the gas of a Nissan Kicks and we needed to uses for very long trips.
Also insurance cost higher...
The personnel a the counter did not tell me that it was another car so I assumed it was the requested vehicle. Only after we got to the delivery location, I saw it was a Chevrolet Captiva but we where in a hurry so I took the car.
About QEEQ:8.0/10
Did not used nor knew about Price Drop Protector... I will try the app next time.
reservation was ok.
“QEEQ are good but don’t hire in
Mexico with hertz.”
About Hertz:4.0/10
Crooks. Try and overcharge you at the start with fake fees then took 400 USD of my account and refuse to engage or return. Do NOT hire a car in Mexico.
“Buen servicio pero ojo con el clonaje de targetas”
About Hertz:9.0/10
Fue el único lugar que di la targeta y a los pocos días había un intento de uso fraudulento para sacar USD (estaba en Mexico). 100% que hubo un intento de clonaje de la targeta. Mal uso dadas privadas por parte de algun trabajador o zero confianza en la protección y privacidad de los datos de los clientes.
Très bonne véhicule. Pourtant, à la réception, il y avait trop d'attente pour finalement recevoir la véhicule et il y avait des charges surprises (frais excessif pour 2e conducteur et dépôt pour essence--le dépôt était remboursé à la fin).
About QEEQ:10.0/10
Très bonne expérience pour trouver une bonne véhicule à un bon prix.
The car was not the one we choose, so the insurance was more expensive. The car was delivered 1h after the rental agreement. The interior of the car was very dirty.
They told me that all the coverage y had with EasyRentCars it didn’t work, so I had to pay doble for the coverages.
About QEEQ:10.0/10
Is ok
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Customer Service
Rental was ok, only the people at the counter should had let me know that it was another vehicle.
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