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Last updated on: April 14, 2025
24 Rental Locations
Pickup
From domestic arrivals Terminal 2: the Alamo counter is located in the baggage claim area in front of the band. From International arrival Terminal 2: the Alamo counter is located in the customs area on the right of the exit door. From Terminal 3: the Alamo counter is located in the customs zone across from exit doors. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.
Telephone
+529988860100
8.6/10 Very good
500+ ratings, 3 reviews
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Closed
Pickup
A counter is available in each terminal. After claiming your baggage, please contact +52 998 734 9025 or WhatsApp +52 998 230 7049. Budget staff will take you to the office for pick up.
Telephone
+529984151373
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
UPON ARRIVAL, PLEASE CALL WHATSAPP OR TEXT AT THE BELOW MENTIONED LOCATION NUMBER FOR PICK UP INSTRUCTIONS AND HOW TO GET TO A SHUTTLE. CANCUN INTERNATIONAL AIRPORT (CUN) : +525544400916
Telephone
+525544400916
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
"Despues de recoger sus maletas porfavor llame o whatsapp a nuestras oficinas 52 55 4440 1001, para solicitar el Shuttle que lo trasladara sin costo a nuestro Edificio Checkin IMPORTANTE: Debe salir del Edificio del Aeropuerto por la salida ""Family and Friends"" que esta separada de la ""Salida General"" y es la unica salida exclusiva desginada para Nosotros. Tenga cuidado de agentes de otras arrenadoras o comisionistas turisticos que puedan atraerlo para que rente con ellos con la mentira de que GreenMotion no opera en el Aeropuerto de Cancun. After picking up your luggage please Call or Whatsapp our offices 52 55 4440 1001, to request your Shuttle that will transport you at no cost to our Checkin Building. IMPORTANT: You must exit the Airport Building using ""Family and Friends"" exit which is apart from ""General Exit"" and is the only exclusive exit designated for us."
Telephone
+525544401001
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Terminal rental counter and pick-up; Please notice that pickup is not available between 0:00-6:00 am.
Telephone
+5218003651111
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
The location is located outside the airport, please take the shuttle bus to the location to check in.
Telephone
+5218003651111
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
ENGLISH:Upon arrival in Cancun, our representative will be waiting for you in blue clothing, Infinity.T2 International - Located in front of the Grab & Go restaurant (first door on the right)/T2 National - Located next to the Welcome Bar (pre-departure agency contract )/T3 - Located next to the Margaritaville bar (terminal exit on the right). Connect to Wi-Fi before leaving the airport and call +52 5540003802 (landline) / +1 3218215141+54 (call). +54 9115259-9877 (Whatsapp) / +52 9981451173 (Whatsapp) Remember that we are not associated with any taxi service and do not accept help from anyone other than Flexways
Telephone
+525540003802
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
ENGLISH:Upon arrival in Cancun, our representative will be waiting for you in blue clothing, Infinity.T2 International - Located in front of the Grab & Go restaurant (first door on the right)/T2 National - Located next to the Welcome Bar (pre-departure agency contract )/T3 - Located next to the Margaritaville bar (terminal exit on the right). Connect to Wi-Fi before leaving the airport and call +52 5540003802 (landline) / +1 3218215141+54 (call). +54 9115259-9877 (Whatsapp) / +52 9981451173 (Whatsapp) Remember that we are not associated with any taxi service and do not accept help from anyone other than Flexways
Telephone
+525540003802
8.5/10 Very good
100+ ratings, 0 reviews
View details
Closed
Pickup
If flight and contact information was provided when booking, an ACE representative will be monitoring the status of your flight and contact you upon arrival. Once you've collected your luggage, please call us to request the shuttle and for further pickup instructions: +52 998 810 3160. If you arrive to Terminal 2, please proceed to exit door #5. If you' arrive to Terminal 3 or 4, please proceed to the "Friends & Family" exit. Please do not accept help from anyone other than an ACE official representative at the Airport. We do not refund for taxi rides
Telephone
+529988103160
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Counter located inside Airport Terminal, please proceed to Car Rental Center and look for Payless/Budget counter
Telephone
+529984151373 / +529982307049
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Upon arrival at Cancun International Airport (CUN), a representative will be waiting for you in with orange clothes at one of these points: T2 Internacional - we are located in front of the Grab & Go restaurant, after collecting your luggage, go to the exit of the first door on the right. T2 Nacional - we are located next to the Welcome Bar, after collecting your luggage, go to the pre-contract agency exit. T3 - we are located next to the Margaritaville bar, after collecting your luggage, go to the terminal exit on the right. T4 - we are located on platform C, after collecting your luggage, go to the pre-contract agencies. In order to speed up the vehicle pick up process, please complete your information on: https://www.flexways.com/web-checkin.php
Telephone
+525540003803
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Our agents will be wearing a white polo shirt with our company’s logo and will have a board with your name and our company’s logo. Please DO NOT ATTEND anybody that does not have a board with your name. Many unauthorized agents will try to contact you indicating they have your reservation ready.
Telephone
+529988921158
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
On your arrival to the airport, shuttle service provided to and from airport. Proceed to Terminal Counter or either look for shuttle at designated car rental pickup area. In some locations Staff from Usave Car and Truck Rental will be waiting outside main Airport door with personalized Banner. Upon arrival proceed to designated car rental shuttle area. USave Cancun +52 (998) 886.2393
Telephone
+529988862393
8.5/10 Very good
100+ ratings, 0 reviews
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Closed
Pickup
Once you pick up your luggage, please go to the car rental area where you can find our counter. A National / Enterprise representative will provide you with directions to the shuttle service. The ride to the rental office will take about 5 minutes, depending on traffic. At the office we will get your contract and you will pick up your car.
Telephone
9988818767
8.3/10 Very good
300+ ratings, 2 reviews
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Closed
Pickup
Service provided by Europcar. After exiting the terminal building, cross the road to the car park, walk through the car park, and you will find the Europcar office on the other side of the road.
Telephone
+529988860063
8.3/10 Very good
200+ ratings, 1 reviews
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Closed
Pickup
T2 International- located in front of the Grab & Go restaurant, after picking up the luggage, please go to the exit at the first door on the right. T2 National- located next to the Welcome Bar, after picking up the luggage please go to the pre-contract agencies exit. T3- located next to the Margaritaville bar, after picking up the luggage please go to the exit of the terminal on the right. T4- located on platform C, after picking up the luggage go to the pre-contract agencies. Contact (+52) 998 689 19 18 or whatsapp (+52) 998 355 5505 if necessary.
Telephone
+529988863145
8.3/10 Very good
200+ ratings, 1 reviews
View details
Closed
Pickup
T2 International- located in front of the Grab & Go restaurant, after picking up the luggage, please go to the exit at the first door on the right. T2 National- located next to the Welcome Bar, after picking up the luggage please go to the pre-contract agencies exit. T3- located next to the Margaritaville bar, after picking up the luggage please go to the exit of the terminal on the right. T4- located on platform C, after picking up the luggage go to the pre-contract agencies. Contact (+52) 998 689 19 18 or whatsapp (+52) 998 355 5505 if necessary.
Telephone
+529988863145
8.2/10 Very good
200+ ratings, 0 reviews
View details
Closed
Pickup
Once you pick up your luggage, please go to the car rental area where you can find our counter. A National / Enterprise representative will provide you with directions to the shuttle service. The ride to the rental office will take about 5 minutes, depending on traffic. At the office we will get your contract and you will pick up your car.
Telephone
9988818767
8.1/10 Very good
500+ ratings, 3 reviews
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Closed
Pickup
Airport Terminal Instructions AIRLINE PASSENGER: Cancun Intl Airport has 4 terminals, a counter is available in each terminal. Natinoal or Domestic: Terminals 2 & 4 are located near baggage claim and are full visable. International Termainls 2 & 3, Go to the Customers Inspection area, once inspected the customer can leave through the insulated door and go immediately to the car rental counter. Terminal 4, Go to the Customers Inspection area, once inspected the customer can leave through the insulated door and go to baggage claim area for domestic flights to the car rental counter. FBO: Service to the private terminal is available at the main terminal. Note: tail number and name of private terminal in reservation. The customer will be picked up and taken to the location for checkout. RETURNS: The area of deivery and return is within the property of the airport for car rental companies. It is in the main road in front of Terminal 2. A shuttle is available to take customers to the airport. No shuttle fee.
Telephone
+529988860221 / +529988860238
7.8/10 Good
400+ ratings, 3 reviews
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Closed
Pickup
Counter at Termninals 2 and 3. 'Please, provide the supplier with your flight details for pickups after 21.00' ‘Por favor, proporcione su número de vuelo al proveedor para recogidas a partir de las 21.00 horas’
Telephone
+529999118040
7.4/10 Good
1000+ ratings, 8 reviews
View details
Closed
Pickup
T2 International- located in front of the Grab & Go restaurant, after picking up the luggage, please go to the exit at the first door on the right. T2 National- located next to the Welcome Bar, after picking up the luggage please go to the car rental area exit. T3- located next to the Margaritaville bar, after picking up the luggage please go to the exit of the terminal on the right. T4- located on platform C, after picking up the luggage go to the car rental area. Contact (+52) 998 689 19 18 or whatsapp (+52) 998 355 5505 if necessary.
Telephone
+5218002120752 / +529982536112
7.4/10 Good
1000+ ratings, 8 reviews
View details
Closed
Pickup
Meeting Points: T2 International- we are located in front of the Grab & Go restaurant, after picking up your luggage, go to the exit at the first door on the right. T2 National-we are located next to the Welcome Bar, after picking up your luggage go to the pre-contract agencies exit. T3- we are located next to the Margaritaville bar, after picking up your luggage go to the exit of the terminal on the right. T4- we are located on platform C, after picking up your luggage go to the pre-contract agencies.
Telephone
+5218002120752 / +529982536112
6.5/10 Average
800+ ratings, 5 reviews
View details
Closed
Pickup
Service provided by Europcar. After exiting the terminal building, cross the road to the car park, walk through the car park, and you will find the Europcar office on the other side of the road.
Telephone
+52 998 8860063 / +529985000016
5.7/10 Average
2000+ ratings, 11 reviews
View details
Closed
Pickup
Thank you for choosing Mex Rent-A-Car. Our representative will await your arrival at the Airport. After collecting your luggage, proceed to the contact point within the terminal. An uniformed Mex Rent-A-Car agent will arrange for the shuttle to pick you up and drive you to our main office. Mex Rent-A-Car shuttles are blue with the Mex Rent-A-Car logo. You can also call +52-33-4170-8243 for additional information. if you need to report any issue at pickup or during the rental frame time，pls contact Mex customer service team at +52-3346242114 or at customer.care@mexrentacar.com
Telephone
+523346242114
MEX
6.9/10
Infinity
8.4/10
Budget
8.1/10
Europcar
7.4/10
AVIS
7.9/10
Mas by Mex
7.4/10
Hertz
7.0/10
PAYLESS
10.0/10
America Car Rental
5.6/10
Shouqizuche
8.4/10
Keddy by Europcar
6.7/10
Routes
10.0/10
Thrifty
5.8/10
Alamo
8.8/10
Enterprise
10.0/10
Firefly
5.0/10
Dollar
6.4/10
CARFLEX
10.0/10
National
5.8/10
U-SAVE
7.2/10
ADOCAR
6.2/10
ADOCAR RENTAL
6.2/10
RIGHT CARS
7.0/10
GOLDCAR
5.6/10
Reviewed: February 17, 2025
No upselling, and the service was very efficient.
Reviewed: February 26, 2018
There were a lot of people, and the process was very slow. We landed at 3 PM and waited 40 minutes for the shuttle to take us from T4 to T2. During this time, other companies' shuttles came 4 or 5 times. When we arrived at the rental point, there were 7 or 8 people in line in front of us. It took me a whole hour to get through the process, and then I had to wait another half hour outside to get the car. Because of this, we didn't reach our destination until 8 PM, missing the evening activities.
Reviewed: October 14, 2017
It's MEX car rental company. Very poor service. There was no one at the airport counter and no signs to contact or inform us. Had to ask several people and walked to the rental point ourselves. Got a car with a broken tail light, we complained about the safety and asked for a replacement. The staff said the broken tail light was no problem and it was the only car available. They offered an upgrade for an extra charge. We declined, Zuzuche intervened but to no avail. Finally, got another car, but the rear tire was flat, had to drive off to inflate it. Then they brought us another car of the same model. Took an hour to get the car and we were the only customers at the office. Rented many times with Zuzuche, this was the worst experience ever!!!
Reviewed: March 6, 2025
O aluguel do carro correu tudo bem e a empresa foi muito organizada o tempo tudo. O único inconveniente é em Cancun o seguro de proteção de terceiros é obrigatório e não está incluído no orçamento - ficou cerca de USD25 por dia, e isso fez com a minha reserva terminasse quase o dobro do que havia pago inicialmente.
Reviewed: October 29, 2022
Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.
Reviewed: March 31, 2025
Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.
Reviewed: January 29, 2025
Overall service was good, except the car wasn't the model I reserved and the vehicle's condition was average.
Reviewed: December 30, 2024
Not flexible and friendly Don’t give you the car booked and tried to get you an upgrade at astronomical prices
Reviewed: December 8, 2024
Unexpectedly good. The pickup and drop-off processes were very professional. Unfortunately, I didn't get the model I originally reserved and received a Chevrolet Tracker that made rattling noises when starting. Luckily, the car didn't have any issues during the trip.
Reviewed: November 25, 2024
The service was good, and the car was relatively new. Make sure to request Japanese cars for better fuel efficiency.
Reviewed: March 8, 2025
The vehicle insurance issue was disappointing, I can only say it was very bad.
Reviewed: March 5, 2025
The service was okay, the car's condition was average. The performance was decent.
Reviewed: February 5, 2025
Good service, easy communication, and a positive attitude.
Reviewed: January 13, 2024
We’ve rented in Cancun many times over the years (we own homes in Mexico). Avis is one of the best agencies to deal with as you often walk away from others feeling you have been taken advantage of.
Reviewed: November 3, 2019
Really not good, the car was in poor condition, and they kept pushing insurance.
Reviewed: February 13, 2025
Overall okay, but Mexico's road conditions are average. Highways have frequent and expensive tolls, so remember to avoid toll stations.
Reviewed: February 6, 2025
The car pickup process was too slow; I had to stand and wait for an hour with no air conditioning or seating.
Reviewed: January 25, 2025
Proceso lento para recoger el automovil. Me hicieron pagar el SLI (Seguro de Responsabilidad Suplementario para terceros). Sin opción a negarse.
Reviewed: June 29, 2023
Credit cards cannot be used for payment, otherwise an additional $22 per day fee will be charged.
Reviewed: January 14, 2025
Schlecht. Mehr als 100.000 km, rundherum beschädigt, zu kleines Fahrzeug, entsprach nicht gebuchter Kategorie
Reviewed: January 4, 2025
Beware of the Hertz car rental at Cancun Airport—it’s a scam! I booked a seven-seater SUV (Suburban) three months in advance through the Zuzuche app, but when I picked up the car today, I was shocked. The promised vehicle turned into a downgraded economy five-seater MG, full of scratches and in poor condition. This is such a deceitful act by a supposedly reputable international company, dodging their obligation to provide a vehicle of the same class by canceling the original reservation just hours before pick-up!
Reviewed: September 10, 2024
During Christmas, there weren’t many customers, and the service was quite good. However, the car condition was very poor; it was an old vehicle.
Reviewed: September 9, 2024
No hay claridad en los montos de seguros en el proceso de reserva. Los seguros valen más que la misma renta del vehículo
Reviewed: August 21, 2024
The price is relatively high, and it's not easy to get the preferred model.
Reviewed: January 6, 2025
The same company, in Mexico City there were no cars available, so they gave us a manual Nissan. If we wanted to upgrade to an SUV, it would cost extra. In Cancun, there were no cars either, but they gave us a Tiguan directly—top-notch experience!
Reviewed: December 8, 2024
Me obligaron a contratar los seguros lo que incremento bastante el costo total de la renta, además de que me dieron un auto de menor nivel que el que contraté. Me comentaron que aunque QEEQ ya tenia coberturas, que esas no eran válidas para ellos.
Reviewed: January 8, 2024
Mixed feelings. On the positive side, the car was in good condition, return was smooth, and when an insured accident happened, they processed the paperwork and provided a replacement car of the same model with no issues. On the negative side: the airport shuttle bus comes every 20 minutes, we waited 40 minutes for our car, and it wasn't ready even though we arrived an hour later than our scheduled pick-up time. We had to ask twice before they could locate the car. Other than that, everything else was alright and the prices were reasonable.
Reviewed: November 17, 2024
Overall, it was quite satisfactory. However, they asked us to purchase additional insurance since we only opted for the basic coverage from the rental company, which didn’t feel great.
Reviewed: July 2, 2018
You need to take a bus to pick up the car, which takes about 15 minutes.
Reviewed: October 27, 2022
Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.
Reviewed: November 21, 2019
Entregaron lo prometido en un tiempo aceptable, aunque me intentaron vender demasiados seguros.
Reviewed: May 13, 2018
After using the car, there were a few scratches on the rear bottom, and I was charged $170 for damages, which is double the rental fee. I feel scammed by the company; they use these tactics to make money. Unbelievable!
Reviewed: August 6, 2021
El carro se nos dañó (no encendía) 2 veces por batería, eso nos estresó bastante y nos retrasó los planes de las vacaciones y es algo prevenible de solo mantenimiento. Deben ser mas cuidadosos con ese tema
Reviewed: August 16, 2019
The didn't have any small SUVs, much less my Jeep Wrangler
Reviewed: August 15, 2019
The car was a bit smaller than we expected, but it did the job for us. Alamo's service was absolutely fine, no issues whatsoever.
Reviewed: March 22, 2021
Great service from start to finish and very attentive staff at pick up and drop off.
Reviewed: November 14, 2016
Terrible service. The car provided was really small and couldn't fit all our luggage. They were very dismissive and said to cancel the order if we didn't like it. Extremely bad experience.
Reviewed: April 22, 2020
They tried to force me to buy insurance although I had the required insurance, only after i called your help line did they agree to rent it to me and denied refusing me the rental
Reviewed: November 22, 2018
When returning the car, I thought there was a small scratch, about the size of a fingernail. They said it would cost $97, which was fine since it was a pre-authorization. However, they charged $180 in the end. Also, it took almost an hour to process the car pickup, even though there was no queue.
Reviewed: August 15, 2019
Vehicle was in acceptable condition and National's staff was very kind. Didn't face any problems during the rental.
Reviewed: March 15, 2019
Very bad service with forced extra charges! I already purchased full insurance from ZuzuCar, but upon arriving at the store, I was informed that I needed to pay an additional fee of over $90. Being abroad, I had no choice but to pay. After more than a month of complaints upon returning home, I was finally told by the car rental company that there is a small note at the bottom of the final payment page about extra charges from the store. It certainly wasn't there when I booked the car months ago. Now the platform has added a tiny note to avoid responsibility! Extremely frustrating! (I contacted ZuzuCar by phone at the store about this issue, and they said after some back-and-forth that they didn't know about this rule either and advised me to pay and verify upon returning to the country. They also mentioned that the full payment had not been transferred to the store yet, and I could appeal it after returning home.)
Reviewed: March 4, 2019
They charged an additional 440 pesos for insurance without providing a receipt upon return. I'm still negotiating with the rental company for a refund.
Reviewed: July 28, 2018
You have to buy insurance when picking up the car, which is even more expensive than the rental fee.
Reviewed: March 27, 2018
This company is just a small workshop, engaging in price fraud and reneging on agreements. They demand a very high deposit and force you to buy insurance that costs more than the rental itself. QEEQ can't do anything about them, and neither can the consumer protection agency. Consumers can only accept their bad luck. Be careful, everyone.
Reviewed: February 26, 2018
The service attitude is quite good, not pushy with insurance, but they took a 25000 pesos pre-authorization... I still recommend big rental companies, because there's also Adobus locally, and locals might give incorrect directions to the pickup point.
Reviewed: February 23, 2018
The staff gave me the old address, and I couldn't find the right address using GPS when returning the car. The driver took me to the wrong terminal (my flight was 4O 904, and I told him it was T2, but he thought it should be T4), so I had to take a taxi to T2.
Reviewed: December 11, 2017
The car I reserved was not ready, and when issues arose, there was no coordination or resolution. I couldn't reach the store when returning the car.
Reviewed: January 10, 2019
Disadvantages: 1. The return time was different from what I booked on the rental site. 2. I booked an automatic transmission car, but they provided a manual.
Reviewed: December 31, 2018
Straightforward and no pressure to buy insurance
Reviewed: December 5, 2018
Called the car rental company to pick me up from the airport, waited for 20 minutes.
Reviewed: October 10, 2018
The Mexican staff's English isn't very good. If communication is difficult, I recommend using Youdao for real-time translation.
Reviewed: October 3, 2018
There was no counter at the arrival point. Called and was misled into waiting for an hour, but no one showed up... Ended up renting from Firefly.
Reviewed: January 4, 2018
There was no booth at the airport and no one waiting at the entrance. I called but no one answered. Finally, I found their office only to discover it was closed early. Extremely frustrating.
Reviewed: January 3, 2018
Same company as MEX. The service attitude was pretty good. Since it was Christmas holiday, there were quite a few people renting cars, but the line wasn't too long.
It takes up 53% of all car rentals. Top selected car types are: Small, SUV, and Large.
* Based on all bookings from Cancun Airport (CUN) for the last 30 days.
Lowest rental rates at the Cancun Airport (CUN) is USD 29.6 on average, and can go up to USD 51.21 at the busiest October. Use this conclusion to schedule your trip to your best interest.
In contrast, Saturday is the least busy day.
More bookings mean more time spent on queueing up at the counter. Prepare yourself if it is going to take you a long time to pick up from the Cancun Airport (CUN).
* Based on the scheduled pickup time of all bookings from Cancun Airport (CUN).
Most customers book a rental car from Cancun Airport(CUN) for 7 days, showing a medium length of rental period is more favored.
One-way car rentals take up nearly 8% of the total bookings at Cancun Airport (CUN).Out of it, besides Merida, other top destinations : Playa Del Carmen, Tulum.
On average, Limited Protection costs USD 18.53 per day for Small, USD 51.51 for SUV and USD 55.41 for Large.
Do You Know?
No.1 Source Country
Customers from Switzerland choose Cancun Airport(CUN) the most as the start point of both their business and leisure journeys.
Bigger is Better
Renters from Mexico prefer more spacious car models like Toyota Hiace,Chevrolet Express and Chevrolet Suburban.
Quite a Planner
Switzerland renters like to plan much more ahead, they usually make the online booking 283 days before pickup from the Cancun Airport (CUN).
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Customer Service
8.8/10 Very good
400+ ratings, 1 reviews
View details
Closed