CAR RENTAL REVIEWS ON ALPHA CAR HIRE IN BRISBANE

Counter process is very slow.

Average experience, rented from this company in Melbourne as well. Service attitude was not great and the car condition was so-so.

Very satisfied!

None at this time. Already stated

I had booked a Kia Sportage but got a Hyundai Tucson. I paid extra coz I wanted to test drive that particular car. I remember paying extra to be able to drive this car over Hyundai Tucson and didn’t like the part where I was given a cheaper car for the same price.

Vehicle was dirty

NIL

The car given to us had only done 30000kms on the car. It was still fairly new. Easy online process, was not sure what to expect due to mixed reviews but was pleasantly surprised how easy it was from start to finish.

More information on booking form on where to wait for shuttle bus at the airport.

Very satisfied, very friendly and hospitable

Satisfied

Maybe their business is too good, they are very impatient when explaining issues. It's best if you don't ask anything, just sign, take the key, and leave. I purchased full insurance, but it seems they think full insurance is handled by the rental platform and has nothing to do with them. If there's a problem, you still have to pay first, and then get a refund from the rental platform after returning to China.

Very satisfied

Very satisfied.

Very quick and easy, pleasure to deal with.

car was good. The only downside was a 30min wait for the shuttle from the airport to the car pickup. Everything else was fine

Generally far from the airport, and the pickup location is also quite a distance from the terminal. The service is very average. Especially in Brisbane, there was a female receptionist in her forties or fifties who was very impatient and intentionally spoke quickly. She almost kept our only driver's license translation. After selling us an additional insurance, she gave us a smoky, battered car with limited space. I will definitely not choose Alpha Car Hire again!

Like: Done the job I needed it for
Dislike: The no tint on the windows made us feel exposed. The drivers seat belt clip was a pain.

Alpha were pretty good. Quick service

Price drop protector didnt work. I got notice price dropped to 125 but then got notice from qeeq that 131 was been charged.

Like: I receive a better car. Good quality and general conditions. Very comfortable for the family and children.
Dislike: It took me about two days to know how to use the cruse control. It was a bit difficult to arrive to the direction and to go out without knot the city. But the staff was very friendly with this. I didn't know if I had to return it clean or not I had to call to confirm.

Not applying the same rate for extensions.

Very satisfied