Maybe their business is too good, they are very impatient when explaining issues. It's best if you don't ask anything, just sign, take the key, and leave. I purchased full insurance, but it seems they think full insurance is handled by the rental platform and has nothing to do with them. If there's a problem, you still have to pay first, and then get a refund from the rental platform after returning to China.

Excellent car rental experience, highly recommend.

Generally far from the airport, and the pickup location is also quite a distance from the terminal. The service is very average. Especially in Brisbane, there was a female receptionist in her forties or fifties who was very impatient and intentionally spoke quickly. She almost kept our only driver's license translation. After selling us an additional insurance, she gave us a smoky, battered car with limited space. I will definitely not choose Alpha Car Hire again!

Alpha could not find our booking to begin with. Spent a while to track it down as QEEQ did not send through my surname. Said the insurance booked through the app was less than their basic

After placing my details here, spammed with emails and two calls from telemarketing. The App kept dinging in the middle of the night to offer me to purchase something else or to remind. Having the auto correct to Timezone of booking should be better

Vehicle was dirty

NIL