CAR RENTAL REVIEWS ON ENTERPRISE IN LYON

This is an excellent company with no hidden fees and no traps. The car was in great condition, and I drove 1200 kilometers in France comfortably. The car was a hybrid, saving a lot on fuel.

We waited half an hour beyond the scheduled time to pick up the car. The front desk staff personally escorted us to the car upon our request. The service was good.

Great location, next to Lyon Part-Dieu station, cost-effective, friendly service

I am extremely dissatisfied with this company. On the morning of June 12th, I went to the Lyon branch to pick up the car. After confirming on-site that I had booked an automatic car, I went to the 7th floor to pick it up. After inspecting the exterior and signing, I realized it was a manual car. I immediately mentioned that I had booked an automatic. What followed was over two hours of waiting. Initially, they said there were no cars available and asked us to check at the counter for a resolution. Later, they said there was a car, but it was at the airport and had not been brought over. When I refused to go to the airport to pick it up, they promised to drive it over within an hour, but it took over two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me. Due to time constraints, I had no choice but to accept it. Later, I found out that the amount on the contract was different from my booking amount. Additionally, the on-site staff told me that the insurance I bought through the platform was not recognized by them and that I had to buy additional insurance for 30 euros to be fully covered. Furthermore, because they delayed the car handover, I couldn't return the car at the originally scheduled time. Due to heavy traffic in Paris, I reached the return location at 9 PM, and they were already closed.

I am extremely dissatisfied with this company. I arrived at the Lyon branch to pick up my car on the morning of June 12th. After confirming that my booking was for an automatic car, I went to the 7th floor to get the car. After inspecting the car and signing off on the exterior, I found out it was a manual car. I immediately pointed out that I booked an automatic, which led to over two hours of waiting. First, they said there were no cars available and asked us to go to the counter to see what could be done. Then, they said a car was available but parked at the airport and they hadn't brought it over yet. They asked me to go to the airport with an employee to get the car, which I refused, asking them to bring it over. Initially, they said it would arrive within an hour, but it took more than two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me first. Due to time constraints, we had no choice but to accept it. Later, I realized that the amount on the contract didn't match the amount I booked. Additionally, the staff on-site told me that the insurance I bought through the platform wouldn't count and I needed to buy their full coverage insurance, so I spent another 30 euros on full insurance. Furthermore, because of the delayed car handover, I couldn't return the car at the scheduled time yesterday. I got stuck in heavy traffic in Paris and didn't make it until 9 PM when their office was already closed.

Like: The person who we picked the car up from was very helpful and spoke English. The car was perfect.

Very good

The condition of the car's tires was poor. After picking up the car and driving away, I discovered a leak. By the next day, the tire was completely flat and undrivable. A nearby repair shop found a bulge in the tire, posing a safety risk. It took 30 hours for the rental company to provide a new car after numerous follow-ups with no response.

Overall, it was very convenient and quick. Although our English isn't great, we managed to communicate without too much trouble. During car pickup, the paperwork was done quickly and they even brought the car right to us. For the car return, based on previous descriptions, we easily found the return spot in a designated parking garage at Nice Airport.

The staff was very professional. They introduced the car's systems in English when we picked up the car. Very satisfied.

Pickup and return were relatively convenient.

Very good.

Very good

I reserved a car at Lyon train station, but when I arrived, I was told there were no cars available. They gave me two options: 1. Since our plan was to drive to Geneva, Switzerland right after picking up the car, we could take a high-speed train there and pick up the car in Geneva; 2. Stay in Lyon for a day and pick up the car the next day. Since we had already booked a hotel in Geneva and our schedule was tight, we had no other choice but to take the train to Geneva. I am extremely dissatisfied with the Lyon branch's solution. We had flown 12 hours to Paris, took a direct train to Lyon, traveled with a child and heavy luggage, and were exhausted from the journey. Upon arrival, we were told there were no cars and given no effective solution or prior notice. We even had to go to the station ourselves to buy train tickets to Geneva, and we had to contact them ourselves after returning home to get a refund for the related expenses. This is truly unacceptable!!

There was hardly any queue when picking up the car. The customer service was great, and both pickup and drop-off were very convenient.

Very good attitude

The process of picking up and returning the car was very smooth. I had rented from them in the US before, so there was almost no waiting time in Lyon.

Pretty good

Very good attitude from the team

Counter staff was very helpful and kind.. The vehicle was big enough but did not has good mechanic condition..

It was my first booking on EasyRentCars.com.. it was really simple experience..