CAR RENTAL REVIEWS ON HERTZ IN LYON

The rental company staff was very nice. I asked if we could get an SUV since we had a lot of luggage. He searched for a while and finally found one for us.

Peu de temps d'attente.

Tout avait bien fonctionné.

Friendly staff, good car condition

Everything was excellent.

Everything was excellent.

When picking up the car in Lyon, it was changed from automatic to manual without prior notice. After complaining, they swapped it for an automatic, but from a large MVP to a mid-sized one. There were other unclear issues, and when we repeatedly asked the staff, they were very impatient and even rude to my friend. We wanted to pay cash, but the staff said to pay upon return, only to find out at the Nice branch that they charged the credit card. Overall, a very poor experience.

Ford 9-seater has plenty of room for 8 adults and ski gear. Easy to drive even on alpine roads.

Good, good.

The service was very attentive. A very professional car rental company.

Remember to actively decline the insurance.

Do not use Hertz, they will charge many extra fees!

Reception staff were pushy

We did a self-service car exchange and purchased QEEQ's full insurance. After returning, we handed the keys to the front desk, and everything was okay. Super convenient.

Satisfied, the car is relatively new with manual transmission and runs on gasoline, just over 20,000 kilometers. Initially hoped for a diesel car, but considering the cheaper gasoline in Switzerland, it turned out to be a positive. During pickup, they kindly asked if I could handle a manual transmission.

The lady at the Lyon branch was very friendly and fluent in English, so communication was not an issue. However, requiring the driver's credit card for a deposit caught me off guard, citing a new policy.