CAR RENTAL REVIEWS ON HAWK IN KOTA KINABALU

Great service! Although there was a little detour when picking up the car, I ended up getting a Toyota Vios with only 20,000 kilometers on it. It was a very satisfying trip and reservation!

Pickup was fine, but I waited for almost an hour. However, they can come to a specified location to deliver the car. But they gave me a very small Toyota while I have a lot of luggage.

Very dissatisfied! Our flight landed at 11 PM and when we arrived at the terminal where the car rental company is supposed to be, there wasn't even a counter. It took us 2 hours to get in touch with someone from the rental company. The car they delivered had an empty fuel tank and the GPS navigation system we reserved online was missing. We had to wait another 20 minutes for them to bring it. If you're planning to visit Sabah, do not rent a car from this company, you'll definitely regret it!!!

The car is new, only 30,000 kilometers. The condition is good! The only issue was it wasn't fully fueled. Contacted them by phone to solve the specific issue.

Pretty good, overall the pickup and return were smooth. Due to the language barrier, there wasn't much communication.

The service was excellent.

Fast and convenient

The service from Hawk was very enthusiastic. I had submitted my arrival time as 11:00 AM local time, but due to an early flight and quick immigration procedures, I arrived at KK airport around 10:00 AM. I called to inform them that I was ready to pick up the car. While I was having breakfast, they came over with a sign to find me—it was very convenient…
The vehicle was a nearly new Toyota Vios, around 90% new, though I had booked a Malaysian-made car. They explained it was equivalent, and gave me the Toyota Vios instead. Checking the odometer, it seemed to have only driven about 20,000 kilometers. I was very satisfied with the car’s condition. After completing all the checks, we hit the road. During this time, they also gave me directions, which was very helpful~
Initially, my biggest concern was renting at T2 and returning at T1, but this process turned out to be very smooth and without additional charges. All I had to do was wait at T2 for them to deliver the car to me. When it was time to return, I just needed to park the car at T2, and they sent someone to inspect it. When we picked up the car, they carefully noted all the scratches, and when we returned it, they just checked for any major damage. They were very trusting and everything went smoothly without any worries.
 

Hawk is pretty good. Last year, we rented an MPV in KL, and it was very new and spacious. This time in KK, the car was old and in average condition.

The service was excellent. After returning the car, they even offered to take us to our next hotel. Highly commendable, will use QEEQ for car rentals next time.