CAR RENTAL REVIEWS ON EUROPCAR IN KOTA KINABALU

Exceeded my expectations. Would be my primary car rental platform in the future.

Worked as expected. Would be used again in the future.

Anyting in good conditions

Great car & in good working condition. Good rate. The pick up took sometime as no one was at the counter (had to call & wait) and later wait for car to be delivered upon finishing the paper work

The excess for incident happen if not purchase full insurance is high at RM2500, it’s the highest I know from my experience compare to RM90 plus daily rental

Staff was helpful to go through the car prior to the collection

Ordered 2 cars but just 1 available when I arrive. I need to wait extra 30 mins for the 2 nd one

Need to wait extra 30 mins for my car.

Charged me a cost of RM 281 due to a tiny stone chip hole on windscreen. This is totally out of my expectation since this is an uncontrollable factor. Not satisfied with the charge.

Very good.

Excellent

Car was generally well-maintained and also came with a child seat as requested. Pick up and drop off process were very smooth and seamless. Overall a good experience.

Picking up and returning the car at the airport is very convenient. Self-driving trips are more suitable for middle-aged and elderly travelers.

Very good.

all good & met my expectation

Met my expectation

I was not sent any information that there is NO Europcar counter. I looked for it all over the airport. Eventually I went in tourist office and was told that the Europcar representative is outside the carport at 'pillar 2'. What a complete mess and waste of time. I should be informed of it before at booking stage. The car did nit arrive at the time it was booked. It arrived about 45 mins later!!!

The pick-up and drop-off process is very simple and quick. The pick-up spot is right next to the store, which is very convenient.

Great new car

Easy and fast booking process

Their hotline doesn’t even work. No one pick up the call when i want to send the car and the services from their staff was bad because they didn’t respond well

The service is efficient, and the pickup and return process is seamless without any delays.

Car met my needs

Booking process was smooth and pricing was competitive