CAR RENTAL REVIEWS ON ROUTES IN OTTAWA

difficult to deal with off property location. Slow pick up time ( rush hour) . Not clear where pick up is. I've never had anyone make me PROVE I had insurance for rentals. Luckily I had all documentation with me. Found that part to be offensive.

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

The rental exceeded as we were given a larger vehicle which accommodated a wheelchair as well.

Horrible experience. Upon arrival, they told us that there is no vehicle for us. The booking was made and paid for about 3-4 months prior. Unacceptable!

Counter staff were helpful - no wait time aside from signing documents. Shuttle driver was very friendly and funny. Car was in great condition and clean.

Car was great price even better

Will use you in future excellent prices

Very good

Had to return the rental early Sunday morning due to early flight so we had to take an Uber from Routes. Also, had to security deposits against my debit card, but that is being fixed today.

We had a car that only had 2,000 km on it. Car was clean and ran great

Very satisfied

They need to improve their customer service

excellent and easy to book.

Very pleased.

Easy booking and no surprises-great

The staff at Routes were excellent - friendly and efficient. The ideal rental company.

Much better than the other booking companies.

They were beyond expectations. Friendly, courteous, competent and flexible. Best car rental experience ever!!!

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

No issues. Will use again

Recommend checking tire pressure as this is a key for safety. Driver to and from YOW was excellent.

Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.

The entire experience was phenomenal! Can't wait to use your company again the next time I travel that way.

Excellent service,

Good Site to book, specially with notification for price drop option.

Good rental. thanks

Good reservation, thanks