CAR RENTAL REVIEWS ON ROUTES AT OTTAWA AIRPORT, YOW

difficult to deal with off property location. Slow pick up time ( rush hour) . Not clear where pick up is. I've never had anyone make me PROVE I had insurance for rentals. Luckily I had all documentation with me. Found that part to be offensive.

I got a Jeep instead of Corolla. Gas was expensive due to low MPG.

The people at the Routes office went above and beyond for me. When I got to the airport I realized I had forgot my iPad in my rental car. They lady at the counter and phone was very patient and the shuttle driver made an extra trip to bring it to me. He wasn’t even going to take a tip for his trouble until I insisted.

I didn't know that the choice of cars was only Kia brand. Wé wait long time at thé counter before served, only one person.

Information missing: pick up place in case we missed the shuttle or we use our own transport To have another driver, we have to add 10$/day.

Counter staff were helpful - no wait time aside from signing documents. Shuttle driver was very friendly and funny. Car was in great condition and clean.

Staff was very friendly and helpful. The price was just what I was looking for. The car was better than expected

It found me a great rental company with excellent prices.

The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.

Very simple to use.

We enjoyed book the car and we recommend it to others

We had a car that only had 2,000 km on it. Car was clean and ran great

Very satisfied

Upgrade very costly on gasoline.

They need to improve their customer service

excellent and easy to book.

Very pleased.

Easy booking and no surprises-great

The staff at Routes were excellent - friendly and efficient. The ideal rental company.

Much better than the other booking companies.

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

No issues. Will use again

Recommend checking tire pressure as this is a key for safety. Driver to and from YOW was excellent.

Initially given a 7-seater MPV, which was too large. After repeated requests, they switched to the Nissan SUV I originally booked, but the fuel tank was less than half full. I returned it at the same level. Normally, it's full tank when picking up and returning the car, which made me a bit uneasy. The pick-up and drop-off point was a bit far from the airport, but the shuttle bus took only 7 minutes, which was quite convenient.

I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.

The entire experience was phenomenal! Can't wait to use your company again the next time I travel that way.

I would rent again and recommend to others. My only complaint is that I would have liked some kind of signature confirming my return and only payment. Some kind of closing/finalized document.

Excellent service,

Good Site to book, specially with notification for price drop option.