Excellent

I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.

The entire experience was phenomenal! Can't wait to use your company again the next time I travel that way.

We had a car that only had 2,000 km on it. Car was clean and ran great

The only issue was trying to get a shuttle to pick me up. Voice Mailbox was full and I was unable to leave a message.

Very simple to use.

Didn't get the exact car I requested but it was similar and understandable due to the small size of the rental office.

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.