CAR RENTAL REVIEWS ON HERTZ IN STOCKHOLM

Major company.

Very satisfied, all charges were clearly communicated and there was no pressure.

Did not inform about changing to snow tires, got a ticket in Norway.

The car was in superb condition. There was confusion at pick up whereby the infant car seat provided was for a toddler rather than a baby, and at midnight there was no one there to help install the correct seat so we had no isofix or anything for the length of the stay. Also inconvenience at midnight with a tired baby and child to try and work out what to do. However that was the only issue.

Like: We loved the whole experience, super quick and friendly and we also got an amazing upgrade to a one month old Volvo!

Satisfied with the car pickup

Сервис отличный,машину получили быстро,то,что заказали,нашли и вернули без проблем

Заказывали по аппликации, очень удобно и дёшево по сравнению с другими сайтами

Very Helpful Staff, easy pickup

Good

The Hertz staff in Stockholm were very considerate and provided thorough explanations. They clarified all issues with the car. Returning the vehicle was also very convenient and didn't take any extra time.

Overall satisfied, except they cannot assist with parking tickets in Denmark.

The service attitude was great.

The staff at the counter and garage were very friendly, and the process was quick.

Very satisfied

The store is not big, but the car rental process is self-service using machines. It was the first time I encountered this in all my global car rentals. However, I had some issues—the Chinese driver's license and the Zuzuche white translation paper could not be fed into the scanner. At this point, a staff member came out from behind a rolling door to help me, but we couldn't solve the problem because our document size was too big. He ended up using some document to substitute, which finally resolved the issue. There was another problem during payment; they didn’t accept cash, only credit cards. I asked why they didn't make this clear when I booked the car, and they apologized but still wouldn’t accept cash. I had to use a credit card to pay. The Swedish Krona I exchanged was a niche currency, making it even more cumbersome. I hope Zuzuche and the rental car company can inform customers about this in advance.

Overall service is satisfactory

The car rental company provided excellent service. The car was new with just over 3000 kilometers and had high-end features.

The car is excellent, the driving experience is very smooth and stable. The navigation is easy to use, and there is wireless charging. The trunk is spacious. It was just in time for Sweden's ski season; we drove to Järvsö to see the snow, and the car handled perfectly on snowy roads without any slipping.

Очень плохо. Прокатная компания занимается обманом. Машина была с пробегом в 50 тысяч, но в приемлемом состоянии. На следующий день после сдачи автомобиля предъявили царапину на колёсном диске размером в 1 см! При желании таких мелочей по машине можно было найти ещё сотни - т.к. машина не новая. За неё компания взяла 250 долларов, что в 2.5 раза превышаем стоимость аренды автомобиля. Судя по отзывам на гугле - такая схема практикуется шведским подразделением компании постоянно.

Easy car pickup.