The service was fine and patient. We reserved a V60 but got a diesel V90 CC instead. The car was in great and new condition. The only issue was that the child seat provided didn't match our reservation. My son had to squeeze in for 10 days. They said a compatible model would be available the next day, but since we had everything planned, we couldn't go back to exchange the seat.

Kiruna Airport is quite small, and there was no queue when we arrived, making the pickup process very smooth.

The store is not big, but the car rental process is self-service using machines. It was the first time I encountered this in all my global car rentals. However, I had some issues—the Chinese driver's license and the Zuzuche white translation paper could not be fed into the scanner. At this point, a staff member came out from behind a rolling door to help me, but we couldn't solve the problem because our document size was too big. He ended up using some document to substitute, which finally resolved the issue. There was another problem during payment; they didn’t accept cash, only credit cards. I asked why they didn't make this clear when I booked the car, and they apologized but still wouldn’t accept cash. I had to use a credit card to pay. The Swedish Krona I exchanged was a niche currency, making it even more cumbersome. I hope Zuzuche and the rental car company can inform customers about this in advance.

Great service. The ignition had an issue, but the rental location had a repair workshop and fixed it immediately.

The car exceeded my expectations. I really like to use Hertz. Hertz is my preferred company for sure. Expensive because I normally arrive outside normal work hours, (wish it was a little cheaper then I could visit my cabin more often) but I always receive an excellent vehicle and the service is always excellent.

Ease of booking. Didn't notice any price drop. But I'm sure I had an upgrade of car.