CAR RENTAL REVIEWS ON ADVANTAGE AT LA GUARDIA AIRPORT, LGA

Very easy convenient and affordable. Customer service was absolutely Fantastic. Very little wait time.

Awesome

Magnificent

They had no car when I arrived I had to wait a long period they upgraded the car but I should Have been entitled to a discount for my hardship

the car was not up to expectations. i feel i deserve a discount for having to wait for a bad car to show up. i left for my trip late and in a car too small to take my packed luggage.

When I arrived on time to pick up my rental, Advantage did not have any cars. Instead I was told that there was a two hour "waiting list" and that they would call me when a car was available. The staff was nice during what I'm sure was a frustrating day for them, but ultimately Advantage failed at the one thing I counted on them to do: give me a car that I had reserved (and prepaid for!).

Friendly staff.

Shouldn’t be asking to print all those papers since all the information is in the app ( had to get new ink for my printer).

They need to better educate renters on the likelihood of hitting toll roads & bridges so that the renter can make a better informed decision on whether or not to get the toll pass. As it stands, I felt as though they intentionally didn't well inform me so that they could charge higher rates for the tolls.

Did not want to help with the issue and just kept brushing me off

Advantage management did not adequately plan enough cars to fulfill their reservations. I waited 1 1/2 hours for a car.

Like: The staff was very friendly and very helpful I would like to thank them for helping me there's nothing I didn't like the staff was wonderful staff was very nice nothing to complain
Dislike: The staff was wonderful I have no complaints

Average

Wish the prices were lower

The advertising rate $32 is what I saw. After tax it was $110. I thought I did something wrong, cancelled and rebooked. Same rate. No wear can you see your tax rstes?

In the contract, it's highly important to arrive at my pick up time on time. I actually got to the place a few minutes early and the staff informed they had no cars available and there were 5 people in front of me waiting on a car. I was offered no compensation for their overbooking and I was not informed that if you leave the state of New York, you MUSt pay a toll to get back in to the state (I opted to not get a toll tag because I had not planned to use the toll on my journeys from NY to NJ and back). The vehicle felt like it had not be serviced in a while as the brakes on the vehicle did not respond as quickly as they should. I would not recommend Advantage to anyone, even if they are the cheapest, which seems to be because they do not service their vehicles and overbook.

I enjoy the platform. I plan to use it for future rental car needs.

Excellent

There are hidden and extra charges that I wasn’t aware of while booking through easy rent cars. Advantage’s charges were much more when I got to the office. I will never rent a car through them again. They are sharks!!!

Like: THE PRICE COMPARE TO OTHER CAR RENTALS
Dislike: THE TIME SPENT ON SHUTTLE BUS TO GET TO RENTAL AND THEN TO AIRPORT

They didn't have cars available at time of pick-up. I had to wait 4 hours to have a car ready.

Yes I was booked the car with medium Suv/ Toyota RAV4. But when we arrived for pick up the car the staff told us the they ran out of SUV car. But we already book the car before. They offer me a small which not much space for the luggage. We have to wait for decied about 10-15 mins then another customer return a Toyota camry car. I ask them for that car. Thay said ok but they did not give me any discount even the Toyota camry is more cheaper then SUV. The staff was not helpful and friendly. Feel very upset for the first time with them. Waste money, waste time.!!

Front desk customer service employee fought with me. Not part of my conversation. They have contacted me about the issue. Very unprofessional. Terrible employees. Customer service means customer service.