CAR RENTAL REVIEWS ON EUROPCAR IN NEWCASTLE UPON TYNE

The car I was given was not what I booked and too small.

Smooth pick-up and drop-off, no hidden extras, fun car to drive (Fiat 500). Boot not big enough for a large suitcase but I will know that for next time!

Perfect way to rent a car at a good price.

It was a smooth no hassle service. The car ,the service, the price all excellent.

the hire car did not come with a spare tyre ,or jack .if stranded with a flat tire .what are you suppose to do?.

Great service, easy and smooth - just as it should be!

I have experienced Europcar before, they advertise a nice car and then usually offer a substantially lower model as the or similar e.g. this year I rented a Kashqai and got a Renault Kajar, last year a Merc E class and got a Volvo V90 and so on, I will try to avoid them in future as its an obvious sales tactic. I upgraded to a Merc C class that was good.

The drop off experience was abysmal. The location was closed for our planned drop off time and nobody communicated anything to us. There was no drop box available as the business park was locked. We then called customer service who was unhelpful and proceeded to put us on hold for 45 minutes before hanging up on me. We decided to take the car to Luton airport as it was the nearest open location. The young man at reception was helpful, but I was already fuming about the additional time and stress we had to go through to drop off the car.

Very good.