CAR RENTAL REVIEWS ON EUROPCAR IN OSAKA

Pickup and return are both at the airport, very convenient. Make sure to look for the Times Car rental sign, not Europcar. The process is quick and easy.

Good

Pretty good

Arriving at the airport to look for the counter was a little difficult. There was no Europcar sign but rather Times so we were going back and forth looking for the counter. It’d be worthwhile having a number to text vs call if we were running late.

The customer service was very attentive and informative.

Overall very good

Pickup and return were very fast, completed within 5-10 minutes.

Location codes in the car navigation system did not work, and overall the navigation system was not useful because it did not find POIs.

The receptionist was very friendly and explained everything very clearly.

Very good

Used it in Europe before, very satisfied

I rented my car at Terminal 1 of Osaka Kansai Airport. There are about four or five car rental companies at the pickup location. Based on my observation, Europcar had the fewest staff, with only one person. Among these companies, only Nippo Car Rental operates 24 hours a day. Make sure to pay attention to this, so you don't make the same mistake I did. My mistake was that my flight was delayed. I actually double-checked with the car rental company beforehand to confirm that there would be staff available if my flight was delayed. They assured me there would be, but in reality, we ended up stranded for a whole night because Europcar was already closed. The staff's English was decent, so communication wasn’t a big problem, which is notable because many Japanese people don't speak English well. The pickup and drop-off process was fairly quick, and the locations were convenient. The car model I rented was very fuel-efficient; I only used half a tank after driving around for a while. Thumbs up for that.

This time the car was provided by TIMES! They transferred my order to another company without informing me beforehand, causing me to wander around the pickup point looking for my car! I wasted over an hour and had to make an international call to Zuzuche customer service to complain, only to find out it was TIMES! I think Zuzuche is largely to blame! They must seriously reflect on my unpleasant experience and compensate me for my losses!!!

The service attitude was good, but the staff had difficulty communicating in English, and their explanations of vehicle usage were insufficient.

Like: We doing a long distance drive trip in Japan, OSAKA-NARA-NAGOYA-FUJISAWA-TOKYO-KYOTO-OSAKA, with nice sightseeing. Thanks easyrentcars.com have so nice service.
Dislike: None