CAR RENTAL REVIEWS ON EUROPCAR IN HAMBURG

Acceptable

Excellent car rental company. Our train was canceled, making us 3 hours late for the pick-up time. Our phone had no signal, so we had to ask QEEQ for help. Thanks to QEEQ and Europcar, not only were we able to reschedule the pick-up, but they also proactively upgraded us to an automatic car. A very pleasant first overseas car rental experience!

Both pickup and drop-off were in the terminal parking lot, which was very convenient. The car also came with a GPS, which was a pleasant surprise.

The car rental location in Hamburg is a bit hard to find; it seems the GPS might be slightly off. However, following the airport signs makes it easier to locate. The staff was very nice and upgraded us to a Mercedes-Benz C-Class. During the trip, a stone hit the front windshield, causing a long crack. We immediately stopped by the Eu store in Oldenburg, where the staff wrote a proof that it wasn't our fault, and the issue was resolved smoothly in the end.

The staff were very enthusiastic and reception was prompt.

The internal pricing from the rental company was unclear compared to the destination car rental agency, resulting in an overcharge of 370 euros. The expected charge was 422 euros, but 799 euros were charged.

I went to pick up car at 6 pm they said I am late and u available cars and I must upgrade with an extra money or no car

Onewayfee was higher than on my booking. A climate fee was added why?!?

Good

It's okay.

Limited car models, they tried to make do with a Golf. Had to pay extra.

Very good, the staff was very friendly, and returning the car was simple. Since we drove carefully, the car was well-maintained, so there were no disputes afterward.