CAR RENTAL REVIEWS ON EUROPCAR AT KIRUNA AIRPORT, KRN

The car pickup was quick, but the store did not offer child seats for rent.

Satisfied

The car rental experience was extremely poor. 1. They did not provide me with an SUV or a vehicle of the same category. 2. Due to vehicle quality issues, the car could not start at a gas station (repair station), and the delayed roadside assistance caused significant trip delays, leading to substantial economic losses. 3. After returning home, I was charged on my credit card and unreasonably asked to pay for vehicle repair costs (the malfunction was due to vehicle issues, not driver error). 4. In Norway, QEEQ's 24-hour customer service did not respond promptly to emails and could not be reached via international phone. QEEQ company did not actively cooperate with after-sales and consumer rights protection, completely ignoring the consumers.

Car pickup was quick, less than two minutes

The rental company's working hours are relatively short. Just make sure to ask any questions to the staff clearly!

Although it's a small airport, the staff were very friendly. Picking up the car was convenient; they even warmed up the car for us in the freezing weather. To return the car, just drop the key in the box.

We picked up the car at Kiruna Airport in Sweden. The rental office is inside the airport, very close and convenient. The pickup area is just 50 meters from the terminal.

The guy in Kiruna was pretty laid-back, handling things one step at a time in an orderly manner. The self-service car return was impressive. They initially downgraded the car because my luggage didn't fit, but then they upgraded my model for free, which was great.

they advised there would be additional charge to drive into Norway

they advised there would NOT be additional charge to drive into Norway

The staff were attentive and enthusiastic.