Sweden Kiruna-Abisko-Norway Tromso-Norway Lofoten-Sweden Kiruna

Satisfied

Although it's a small airport, the staff were very friendly. Picking up the car was convenient; they even warmed up the car for us in the freezing weather. To return the car, just drop the key in the box.

We picked up the car at Kiruna Airport in Sweden. The rental office is inside the airport, very close and convenient. The pickup area is just 50 meters from the terminal.

The car rental experience was extremely poor. 1. They did not provide me with an SUV or a vehicle of the same category. 2. Due to vehicle quality issues, the car could not start at a gas station (repair station), and the delayed roadside assistance caused significant trip delays, leading to substantial economic losses. 3. After returning home, I was charged on my credit card and unreasonably asked to pay for vehicle repair costs (the malfunction was due to vehicle issues, not driver error). 4. In Norway, QEEQ's 24-hour customer service did not respond promptly to emails and could not be reached via international phone. QEEQ company did not actively cooperate with after-sales and consumer rights protection, completely ignoring the consumers.

The car pickup was quick, but the store did not offer child seats for rent.