CAR RENTAL REVIEWS ON EUROPCAR AT BERLIN TEGEL AIRPORT, TXL

There were issues with the payment

The service lady had a great attitude, very nice.

Like: The car with low mileage and friendly service.
Dislike: None.

The company store is conveniently located, very easy to find right after getting off the plane. The staff are all very friendly.

Booked a Land Rover but got a Tiguan, consumes too much fuel!

Satisfied

Very rude. Ordered medium suv jeep- tried to give us down grade ateca and then gave us tiguain- without saying he was going to charge us an extra 100 euros. Too tired and late to argue when we found out- surely a tiguain is a medium suv?!

No problems all fine and easy

Overall, the car from the rental company was quite good, very new and easy to drive. However, there are a few points: First, my order did not include a GPS, but when I arrived at the airport, the staff didn't ask if I needed one and directly gave me a car with a GPS. They printed a receipt on the spot, and I didn't read it carefully before signing. That's my fault, and I ended up paying 66 euros for the GPS. Second, the return process was very quick. We checked for damages and signed off without confirming the mileage, but I took a picture of the odometer the night before returning the car. I only drove from the city to the airport on the return day, so I'm sure of the mileage. However, the rental company claimed the mileage was 200-300 kilometers more than my record, and I was very upset as I couldn't contest it. Since we didn't confirm the mileage upon return and I didn't sign anything, does the rental company just get to decide the mileage? Third, I had to pay a 92-euro fee for picking up the car at the airport. This was not clearly communicated by either the booking platform or the rental company, which was quite disappointing as it was my first time renting a car.

Nice car

Easy book

The reserved model was completely unavailable. Two E-Class Mercedes Benzes were booked, but upon arrival and discussion with the staff, it was revealed that they did not have these models. When asked why they were still available for reservation online, they said they didn't know.

Great service, assistance at the airport for car pickup.

I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered

I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed

The customer service was quite good, and the location was easy to find.

Excellent service. Although there was an accident and we didn't report it immediately, the company didn't charge us for damages. The pickup and return processes were smooth, and we received a free upgrade.

Great service