BUDGET CAR RENTAL REVIEWS IN UNITED ARAB EMIRATES

The car wasn’t clean , it has a bad smell , the petroleum wasn’t full . They didn’t accept a credit card with enough amounts that was expected in many countries. They charges wasn’t clear for me and after I return the car they charge an d they didn’t send me an invoice with details. Very bad experience with a bad company.

Terrible

Can’t stand the small print of paying for airport fees that are not mentioned previously or in contract won’t use again

Very dissatisfied, to say the least. They claimed the order didn't go through, and I had to wait for several hours. Their attitude was extremely terrible with no manners at all. I almost lost my temper.

Avoid Budget when renting a car in Dubai and Abu Dhabi!!!

Avoid Budget car rental in Dubai and Abu Dhabi!!!

Satisfied

Aircon wasn’t working and had to drive back to airport for a replacement car which was a big hassle - no apologies or recovery service of any form by Budget.

Objectively, the vehicle was in good condition, clean, and well-maintained. However, this rental company has severe integrity issues. On the day I rented the car, I got 4 speeding tickets within 2 minutes on the same road, each costing 600 dirhams. The rental company also took a commission of 60 dirhams per ticket, totaling nearly 5000 RMB. When I tried to appeal and went to the Dubai traffic authority, they said an appeal was possible but needed the rental company's cooperation. The rental company refused to cooperate and even charged my credit card without my authorization and consent. Furthermore, after I exchanged the car, they forcibly charged another 272 dirhams for unknown fees! The car rental platform was not helpful; they just forwarded emails and ignored my complaints. We chose this platform for assurance throughout the rental process, but when a dispute arose, the rental company’s conduct of unauthorized credit card charges was outrageous!

Excellent Budget car rental at Abu Dhabi airport with great customer service, car condition and everything went very smoothly.

Excellent booking process and best price in comparison to other online brokers.

I was given extremely dirty car

The car rental shop was closed and they asked me to drive the car back to the hotel for them to pick up, which wasted several hours.

All went perfectly fine. Efficient.

Good service, no fraud. They clearly explain what the insurance is for and whether you need it or not is up to you.

Very helpful staff. I am so much pleased with the excellent service from Budget. Much thanks!

I did have some issues during the pick up about location of the Budget counter about which the QEEQ staff were very knowledgeable and also very helpful in resolving the situation immediately during all my correspondences with them - and also followed up with me timely on the status.

The booking process was very smooth and straightforward.

I reserved a Camry but was given an entry-level Teana without Carplay or a backup camera, which is unacceptable.

I booked toyota camry (group D) car at 3 pm I went on time of collection, didn’t find the car i booked or similar in same class They gave me small suv car claiming that this is upgrade as my car or similar class not available I refused to take small suv and asked for a sedan, when they said this only available otherwise you can cancel the booking. I had a business trip and the car was highly needed, so i was forced to accept it

Very supportive

Good service

Good service

Good service

Good service