Exceptional!

Very dissatisfied, to say the least. They claimed the order didn't go through, and I had to wait for several hours. Their attitude was extremely terrible with no manners at all. I almost lost my temper.

There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was. The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.

Great, convenient, and fast

Aircon wasn’t working and had to drive back to airport for a replacement car which was a big hassle - no apologies or recovery service of any form by Budget.

It takes me at least 40 minutes to get the car , and when I returned the car, they charged me double the fuel price without telling me that before, they are really manipulating their customers to get maximum money they could take, bad experience