CAR RENTAL REVIEWS ON THRIFTY AT WASHINGTON DULLES INTERNATIONAL AIRPORT, IAD

I’m happy by using qeeq

Very smooth process to pick up/drop off. Was able to chose the car I wanted within the category of my reservation.

Cheaper than other apps.

Great, very good!

Me Cobraron $50 Inter city Fee que no estaba contemplado en la tarifa.

Todo fue perfecto! Sin duda, volveremos a contratar con Thrifty.

Fue muy rápida y segura! ?

yes everything went fine and meet our espectations

everything went just fine

Quite satisfied

I had previously rented a car at Washington Dulles Airport and experienced Dollar's aggressive upselling. So this time, I deliberately avoided Dollar and chose Thrifty, not knowing they are the same company. The attendant I encountered this time was even worse than the last one. Initially, the paperwork was smooth, but then they started pushing all sorts of insurance and toll passes, asking me to pay an additional 300 dollars, almost the cost of my 10-day rental. I repeatedly said I didn't need them, but he kept pushing. A Chinese friend behind me in line couldn't stand it anymore and told him I had already bought the necessary insurance when booking, only then did he stop. However, his attitude changed, and he angrily tossed the documents to me, directing me to the C-class car area. When I got to the parking lot, I found their so-called C-class cars were small vehicles like Hyundai Accents, whereas I had booked a compact car. I went back to negotiate, but he insisted that the car I booked was of that class. I called QEEQ customer service for help, but they couldn't resolve it either. As it was getting late, I had no option but to drive away in frustration. Later, I noticed the rental agreement clearly stated the car class as 'B', it felt like deliberate retaliation! This was the worst of all my international car rental experiences and I have never encountered such a malicious person abroad!

Used Thrifty before in NewZealand and always get good prompt service with the car as advertised. Check in and check out straightforward. No hard selling of additions, but offered if needed.

Very straightforward booking process, key requirements on car, insurance cover, terms of rental all very easy to follow.

The counter staff was extremely rude. Same with the person checking the car upon return. Absolutely zero customer service. Plus extreme up selling with outrageous prices.

Easy to use

Had pleasant experience while pickup and returning the car. Amir Gill helped to return the car quickly without hassle

was not clear and gave us the wrong category to choose the car and we noticed that but nothing happened and still we charged the same

Pretty good

Don't understand why so much registration input is needed on pick up when surely all this info could have been inputed on booking

The rental location has poor 4G signal and does not provide WiFi.

Pick up customer service could have been better