CAR RENTAL REVIEWS ON DOLLAR AT NEW ORLEANS AIRPORT, MSY

Very Quick getting car even quicker returning car

Like: Great value, excellent vehicle, excellent customer service! Will definitely use them again! Thank you!

Like: Nothing
Dislike: I get to the counter and am told they can't release the car because it was booked as an international reservation and I needed an international drivers license. I chatted online with your company while I was there and was told that my reservation couldn't be switched to a domestic reservation and to just rent a car from Dollar anyway and that would be reimbursed for the difference. To get the same deal would have cost me over $ 425 and I don't believe for a second that I would have been reimbursed. I had to go online and find another deal and had to wait another 1 hour and 15 minutes to book my car. I was at the car rental for 3 hours. This was completely UNACCEPTABLE !!!

The company’s location is good, right next to the airport. However, they added roadside assistance without asking, and I didn’t check carefully. Since the destination was far, I didn’t bother to go back. Everything else was satisfactory. Taxes and fees for renting at the airport are higher.

Like: The car was as described.
Dislike: Waited 15 minutes to get to the rental counter

Al momento de recoger el vehículo tuve que hacer fila por mas de 1 hora. Esa noche solo habían 2 personas atendiendo las entregas de Hertz, Thrifty y Dollar.

It took a bit of time due to insurance issues when picking up the car, but overall it went smoothly. The daylight saving time change left a strong impression when returning the car. I arrived at the return location in the early morning, and the staff provided some guidance, which was nice.

Dollar was terrible. Waited 5 hours for my car.

Qeeq did the job great as needed.

Only one member of staff. Huge queue took forever despite being checked in. No car at the given bay. No one to help. poor service.

Never a problem with your bookings. Always a confirmed booking I have confidence in your service

Like: Very fuel efficient car...drive well.
Dislike: SEAT ADJUSTMENT OFF.... DRIVING POSITION UNCOMFORTABLE

Our plane was a little late getting to the airport and Dollar staff left. I even called and asked if they would stay and the lady was very rude and didnt care. We got there and thankfully a Hertz employee was still there and helped us out. He was very nice and quick.

Pick up process was misleading. I had an allergy attack due to the dog hair under the seat..could hardly breathe. I would of returned and exchanged the car, but the dog hair was not openly present.

You should have a customer service number on hand for emergencies.

Company exceeded my expectations.