CAR RENTAL REVIEWS ON AVIS AT TEL AVIV AIRPORT, TLV

The car was terrible an old extremly used Nissan Micra nothing close to what I got confirmed as car Renault C3. I was extremly dissapointed and angry as would have never rented the Nissan Micra then so old and used. It was very difficult and tireing to drive the car on long distances. The avis staff at the counter didnt tell me anything about the Deposit how much when it be returned.Neither explained where to pick it up from. He was so quick acting rude unfriendly and not helpful at all. Didnt want to help me get a car closer to what I reserved.The opposite he recommended the worse car Nissan Micra. I tried to contact you immediately to change the car but it was impossible as I couldnt get through on your phone contact.I tried it a few times the english number and german. It was renting cars a lot, the worst experience I had so far. Lets see if I get any reply from you to it.

AVIS claimed they don't have the car category that I booked and told me I must upgrade for an extra charge even though it's their fault. Very bad service.

The lady at the rental counter was very impatient. There were various instructions on the desk, and she didn't bother to point them out. She didn't explain how to pick up the car, leaving us to figure it out ourselves.

Very good experience. Initially, we were given a small car for four people with five large pieces of luggage, but they quickly changed it to a car with a large trunk, which made everything much easier.

Generally satisfied.

The staff seemed inefficient, spent at least half an hour talking to the family in front.