The lady at the rental counter was very impatient. There were various instructions on the desk, and she didn't bother to point them out. She didn't explain how to pick up the car, leaving us to figure it out ourselves.

In contrast to other car rental agencies, AVIS still uses plenty of paper. This spends time at the counter (I waited 40 minutes at the counter, although I was second in the line) and is also less safe. For instance, instead of SMSing the immobilizer's code, they write it on a little piece of paper within the car itself, thus making the car more vulnerable to theft.

It would have been nice if they had an after hours drop off.

Ok

Pick up took forever. It was like they were not expecting me.

They did not cancel the USD700 deposit automatically; I had to call and ask them to cancel it.

Booking platform is good, easy to use; price was great, information was complete. I used the service to ask them to contact AVIS for the deposit problem, but did not hear back from them.