CAR RENTAL REVIEWS ON ALAMO AT DALAMAN AIRPORT, DLM

The service at the Dalaman Airport car rental office was not very good. They didn't proactively inform us about the required fuel; we had to ask each time.

The final amount was nearly 1000 yuan more than the quoted price, and insurance was added without our consent. Other than that, everything was fine.

First, the company refused to accept dual-currency credit cards. Second, I rented a diesel car and it didn't have a full tank of AdBlue when I picked it up, and the rental company didn't inform me about it. Third, the car broke down on the second day. Luckily, we found a kind person who helped us call the rental company for assistance, but Alamo refused to provide consultation or help and directed us to a Mercedes-Benz service center. I think these three points are enough for a one-star rating.

The pickup location is right at the domestic arrivals gate of Dalaman Airport, just outside in the parking lot. There were two staff members, and they explained everything quite clearly. Overall, the service was very warm and detailed. Great job.

bonjour , le jour ou j'ai pris la voiture de l’aéroport de Dalamann il y avait le témoin de l'adblue qui clignotait , je l'ai dis à la personne du checking , il m'a répondu que ce n'était pas grave et qu'il n'y avait aucun problème , donc je rentre chez moi vers 19h et vers 21h je reprend le véhicule de location avec ma petite famille pour aller au restaurant et la le véhicule ne démarre plus car il manquait de l'adblue dans le vehicule c’était écrit "ajouter de l'adblue démarrage impossible" j'appelle donc le numéro spécial qui figure sur le contrat et qui m'a couté un bras avec mon forfait de téléphone français , j'ai échangé avec eux tant bien que mal et vers 22h un gars de la filiale arrive avec un bidon d'adblue et me refait le plein , résultat des courses mes enfants se sont endormis sans manger et finalement on n'est pas sorti , je n'ai même pas obtenu un geste commercial de la part de cette société

They charged me 720 TL for extra inrance that I was never told about and I did not need it as I already had my insurance from UK for 1 year and I emailed them my complaint to enterprise car rental at dalaman but I never got a reply.

Was all good

The rental company's service attitude was quite good.

Was upgraded . Because they didn’t have the car I booked but I had to pay extra so a bit annoyed . But the car was excellent

The car return inspection was completed in 15 minutes, great speed.

Pickup time was quite long