EXPRESS CAR RENTAL REVIEWS

The pickup point is not at the airport, and the store's attitude on the phone was very bad. You have to wait at the airport for the staff to deliver the car, and the same applies for the drop-off; you need to make an appointment over the phone for the staff to pick up the car from the airport. The phone is almost unreachable, especially on weekends, and the staff's attitude is rude. They hang up after a few words, and I had to rely on QEEQ customer service to help contact them.

Highly recommended.

5 stars!

Everything went smoothly with the agency, and the agent, Eric was super friendly, very nice, and helpful We enjoyed the overall experience. Car was clean and in perfect condition

Quick checking in/out process. The reliable, knowledgeable and polite assistant.

Great car, very clean, smooth driving and just what I needed.

Great and easy process !

Great company

Very good.

Thumbs up to the adjacent rental company for helping us a lot when we couldn't find the meeting point.

Easy and quick but since I have u.s license and i didn't have international license they refused to give me insurance coverage but besides for that it was great

Nice and easy website good promotions that actually work

The QEEQ website didn't list Katowice airport as a drop-off location, but thankfully the staff allowed us to return the car there when we picked it up, saving us a lot of trouble! However, I strongly advise against renting a car to travel from here to Warsaw in Poland; the road conditions are terrible. Also, the pick-up point stated that they operate until 9 PM, but we arrived a little after 9 PM and fortunately, someone was still there. Otherwise, we wouldn't have known what to do.

Excellent company. top-notch car and service

No physical location for car pick-up, not told in advance; did not answer phone calls, delayed car delivery by 5 hours after multiple attempts to reach them. Car model downgraded.

Very good

The car rental company did not have a physical office, and their contact number was never answered.

Acceptable

I found it hard to find where to return but this is the same for all cars in Krakow

The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km

Dostałem Audi A4 tdi

A good vehicle, if not exactly brand new. The customer service was impeccable, however.

Quick and easy.

Like: I liked that the staff communicates very well with us over the phone and they also were flexible when we tried to find a mechanic ourselves. Apart from the gear issue the car was really good
Dislike: All well