A nail punctured the tire, which could have been repaired, but we replaced it with a brand-new, more premium tire worth tens of thousands of yen. A refund should be provided.
“Very old car with over 113280km on the odometer.”
About CRQ-CarRent:6.0/10
The 7-seat Toyota Alphard was shockingly old with more than 113280km on the odometer. It didn’t even have cruise control. I had never ever rented a car this old. The windshield got hit by a small stone on the highway causing a big crack, I was charged 13000 Japanese Yen for the windshield damage.
The car seems to have been upgraded; it's much bigger than the one I booked. The car is in great condition, and all important details were explained thoroughly.
From picking up the car to returning it, the entire team at the rental company was incredibly helpful, patiently answering all our questions. The service was thoughtful, efficient, and the car was clean and easy to drive. This was my fourth time driving in Tokyo, and this rental experience was full of pleasant surprises. Even my family members traveling with me were extremely impressed! Since my sister was using a wheelchair during this trip, the rental company thoughtfully and proactively provided a disabled parking sticker for our car, which made parking much more convenient and allowed us to get plenty of assistance along the way. Thank you so much for everything!
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