CAR RENTAL REVIEWS ON TIMES IN TOKYO

Good

The service was average, and there were some staff who were unfriendly towards Chinese customers.

When returning the car, the service staff is a bit rushing...could be because it's 7:30pm?

No reason needed, good is just good.

The staff was very patient and carefully verified if it was possible to use our own portable child safety seat. At drop-off, a young man with excellent English made communication smooth.

Smooth rental experience

New car. Service very nice for all.

Very good.

The Car exceeded our expectation, the service also, highly recommended. If you are planning to drive there make sure to take the card for road tax as you will be constantly paying it and there won’t be other option in some cases than the automatic payment.

The rental company staff were very warm and friendly, and their efficiency was outstanding!

The car we hired was clean and in good condition. They did not have a E Toll pass so we had to have cash on hand to go through tolls. We requested snow tires which were fitted but didn’t give us a window scraper so we had to buy one. No other complaints

The car provided was not the one I reserved. They said it's the same class, but the reservation prices were different.

Yes. Got a bigger car. Service was excellent and staff had enough English to make pick up easy and clarify drop off location after our GPS malfunction. I would suggest that the car GPS be updated. Some Hotel locations and points of interest were just not available in the car GPS.

Good platform. Gave us the car we wanted at a competitive price. Much easier than other platforms we looked at and significantly better than direct booking with the larger car companies

Not satisfied

Overall satisfied, no excessive insurance sales

The car dispatching was a bit slow, but the staff were friendly and provided clear explanations without pushing insurance sales.

The staff service is good and polite. The car is relatively old and much smaller than the model booked. The car was not cleaned very well.

The staff at the airport, who are from Hong Kong, were quite friendly.

I expected that I might be late in return the car when I rented it because I was travelling with 2 kids. As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours. However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied. No time for me to argue as I was rushing to the airport.

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

When picking up we asked for the unlimited toll pass which we thought they charged us for... I paid for something extra about the toll pass, then on drop off they made me pay an extra 30 000 yen. After all that they wouldn’t even drop us off at our hotel (min drive away from rental place) but instead drove us 20 mins back to the airport so we could buy train tickets back to the same area as the rental car area and then walk 15 mins to our hotel. When picking up the car I inspected the outside of the vehicle for any prior damage and the rental guy seemed insulted that I didn’t just trust everything was accounted for. Luckily I didn’t because there was a giant dent in the side of the passanger door which I’m sure they would have charged us extra for had I not pointed it out and taken photos as proof that it was like that when we picked up.